Job Description

Join ICE-Tech

At ICE-Tech, we deliver innovative software solutions that help insurers transform, modernise, and grow. As part of the Acturis Group, we combine deep industry expertise with market-leading technology to deliver complex software implementation and transformation programmes across the global insurance sector.

With teams across multiple international locations, we are a collaborative organisation that values accountability, innovation, and continuous improvement. Our people work together to solve complex challenges for enterprise customers and play a key role in shaping the future of insurance technology.

We're now looking for an experienced Business Analyst to join our UK delivery team.

About the Role

As a Senior Business Analyst, you will take ownership of complex client delivery projects, helping insurance organisations transform business requirements into scalable software solutions. Working closely with customers and internal delivery teams, you will lead requirements gathering, solution design, system configuration, and implementation activities while building strong, long-term client relationships. This is a highly visible role where you will act as a trusted advisor to clients, drive successful delivery outcomes, and support the development of junior colleagues as a technical leader within the team.

What You'll Be Doing

As part of the role, you will:

• Lead client workshops and requirements gathering sessions, translating business needs into practical software solutions

• Configure insurance software products, reports, and fulfilment templates using SQL, JavaScript, and other technical tools

• Take ownership of complex client projects and major deliverables from analysis through to implementation

• Manage client relationships, acting as the primary point of contact and escalation owner

• Provide technical leadership, coaching, and support to junior consultants across the team

• Drive optimisation and continuous improvement opportunities for clients and internal processes

• Coordinate multiple workstreams simultaneously, ensuring deliverables are completed on time and to a high standard

• Support client training, knowledge transfer, and adoption of software solutions

Requirements

To Succeed in this Role, You'll Bring:

• Experience within consulting, business analysis, software delivery, or technical implementation, ideally within the insurance or InsurTech sector

• Strong requirements gathering and workshop facilitation skills, with the ability to engage stakeholders and translate business needs into effective technical solutions

• Hands-on experience with SQL and/or JavaScript, alongside a proven ability to configure and deliver software solutions

• Excellent analytical and problem-solving skills, with a structured approach to managing complex challenges

• Strong client-facing communication and stakeholder management experience, including ownership of customer relationships and escalations

• The ability to work independently, take ownership, and manage multiple priorities effectively

It Would Be Great If You Also Have

• Experience coaching, mentoring, or providing technical leadership to junior colleagues

• Experience configuring insurance or enterprise software platforms

• A background in insurance technology, software implementation, or digital transformation projects

• Experience identifying and driving process improvement or optimisation initiatives

• Confidence using AI tools to improve productivity and ways of working

Why Join ICE-Tech?

When you join ICE-Tech, you'll become part of a collaborative international team focused on delivering real value for customers.

We offer:

• Hybrid working arrangements

• Annual bonus opportunities

• Share incentive schemes (role dependent)

• Generous holiday allowance and benefits package

• Structured performance reviews and career development pathways

• The opportunity to work on complex, enterprise-scale transformation programmes

• A supportive culture focused on learning, collaboration, and professional growth

Ready to Apply?

If you're an experienced Business Analyst who enjoys solving complex business challenges, delivering innovative software solutions, and building strong client relationships, we'd love to hear from you.

Apply today and help shape the future of insurance technology with ICE-Tech.