Job Description

The Business Analyst acts as the voice of the business, ensuring that business needs are correctly understood, captured, validated, and translated into actionable delivery outputs.

The ideal candidate will have strong experience in insurance change initiatives, preferably within the insurance underwriting domain, and will be comfortable working in iterative delivery. They must be able to bridge business and technology teams, ensuring business outcomes are delivered effectively.

This is a delivery focused role requiring close collaboration business stakeholders and development teams through analysis, build, and testing phases.

Responsibilities

• Represent underwriting stakeholders within the delivery team, ensuring requirements reflect the business needs.
• Act as primary liaison between SMEs and the delivery team.
• Lead regular playback sessions, backlog reviews, and requirement gathering workshops.
• Define, document, prioritise, and continuously refine the product backlog, ensuring outcomes are clear and measurable.
• Capture user stories relating and ensure each user story is complete.
• Collaborate closely with test team to define testing scope for underwriting scenarios and ensure test coverage underwriting processes
• Support triage of defects
• Provide structured, timely updates and communicate progress, risks, and requirement changes.

Qualifications

• BCS Business Analysis International Diploma (or equivalent)

Essential skills

• Strong business analysis experience within the London Market or specialty insurance.
• Demonstrable understanding of underwriting processes and experience working with underwriting systems.
• Working knowledge of BPMN 2.0 (Business Process Model and Notation)
• Ability to translate underwriting needs into well‑structured user stories and acceptance criteria.
• Strong facilitation skills across both technical and underwriting stakeholders.
• Experience working in iterative or Agile environments.
• Strong analytical and problem‑solving skills, especially in ambiguous or complex risk environments.
• Excellent communication skills with the ability to simplify complexity for different audiences.

Experience

• Experience working on commercial insurance lines, ideally vehicle, marine, or other high-value asset insurance.
• Proven experience as a Business Analyst within the insurance sector, with strong knowledge of underwriting processes.

Benefits

• Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges 
• We empower all passionate technology loving professionals by allowing them to expand their skills and take part in inspiring projects  
• Always working as one team, our people are not afraid to think big and challenge the status quo 

• As a Disability Confident Committed Employer we have committed to:
  • Ensure our recruitment process is inclusive and accessible
  • Communicating and promoting vacancies
  • Offering an interview to disabled people who meet the minimum criteria for the job
  • Anticipating and providing reasonable adjustments as required
  • Supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age”.

We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive