Job Description
Full-time, contract (20 months)
Reporting to the project management office manager, information technology (IT), the business analyst (BA) will guide business partners through the discovery, identification and documentation of business and functional requirements, process design, and desired outcomes for new technical systems and functionality. The work requires a balance of business and technical skills; the ideal candidate should be able to switch between business and technical thinking easily.
We are looking for an efficient, driven, detail-oriented person who strives for quality and improvement. The BA needs to be passionate about building great solutions and connecting the dots between business needs and implementation details, is a self-starter and believes that the best results are achieved by effective teamwork.
Duties and responsibilities
Duties include but are not limited to the following:
• develop, maintain and manage excellent relationships with business partners to achieve project-specific and big picture goals
• develop and maintain a broad understanding of the College of Physicians and Surgeons of BC (CPSBC) business, services, and partners
• develop a solid working knowledge of CPSBC’s core business functions and key technology platforms, including providing tier-2 support for users experiencing issues with these platforms
• collaborate with users, the development team and management to understand user and business needs
• analyze processes and produce documentation for improved business systems and operational effectiveness
• develop or participate in development of business cases for executive sponsor review and sign-off
• capture user requirements in the form of user stories providing the development team with context
• proactively communicate with partners, the development team and management on project goals, priorities and requirements
• design future state business processes based on business requirements with business and technical team input; prepare and present to project partners
• facilitate collaborative business decisions amongst business and IT partners
• lead quality assurance testing efforts, ensuring test cases appropriately map to approved functional requirements
• coordinate and perform in-depth tests, including end-user reviews and other post-implementation support
• prepare and deliver solution documentation and training materials for both IT and business partners
• use business analysis methods, principles, practices and techniques in an IT project team environment
• perform such other duties, functions, and responsibilities as assigned
Skills and qualifications
Required skills and qualifications include:
• minimum of three to five years of experience in business analysis or a related field
• bachelor’s degree in business administration, software development, project management, management information systems, science, engineering, or related field; or an equivalent combination of experience and education
• demonstrated ability to communicate effectively, verbally and in writing, including experience developing user documentation or training
• demonstrated ability to translate technical and business concepts between business users and software developers or vendors
• demonstrated ability to manage partner expectations and to build effective working relationships
• strong analytical skills
• business acumen, including the ability to analyze and communicate strategic requirements and develop action plans for executive sponsors at an overall business strategy level
• a passion for creating solutions with a positive attitude to change
• thrives on challenges, enjoys taking on complex subjects and analyzing them to find workable solutions
• detail-oriented with demonstrated ability to meet deadlines, manage multiple priorities and work effectively under pressure
• strong technical background, including experience working with developers
• passionate about implementing effective business processes and building great systems
• IIBA CBAP or PMI-PBA certification, or other training in business analysis, is an asset
The compensation range for this position is based on an annual salary of $72,827 to $91,034 per year.
The College of Physicians and Surgeons of British Columbia (CPSBC) has been recognized as one of BC's top employers since 2011 and as a certified Living Wage Employer in BC since 2025. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package.
CPSBC is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.
CPSBC values the strength diversity brings to our workplace, so if you’re excited about a career at the College but your past experience doesn’t align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.
We thank all applicants for their interest; however, only those selected for interview will be contacted.
CPSBC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.
We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.
