Alorica

Business Analyst III

Alorica  •  Republic of the Philippines (Onsite)  •  15 days ago
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Job Description

  • Work with business leaders and representatives to understand problems that need technology or process solutions and document the requirements in a way that can be converted into identifiable deliverables within a project
  • Map as is and to be processes to reflect current issues/problems and business requirements
  • Produce project analysis documents including BRD, scope matrix, use cases, proposals, etc.
  • Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process
  • Manage smaller projects/initiatives through all phases of project delivery in lieu of a project manager 
  • Provide transparency via written and verbal communication to business leaders/stake holder, technology leaders and partners
  • Work with the broader team of architects, developers, PMs, QA, etc. be aligned through all phases of the project and project a single face to the customer/business leader
  • Adopt agile techniques of story writing and scope definition for application projects or where suitable
  • Identify improvement opportunities (proactive and reactive)
  • Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.
  • 5+ years of experience in business analysis and/or process reengineering preferred 
  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business
  • Project management, ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills
  • Proficient in key project management methodologies with emphasis in agile methodology
  • Good understanding of infrastructure issues and/or networking challenges, requirements, etc.
  • Proficiency in excel, power point, visio, etc.
  • Excellent written and verbal skills
  • Data analytics skill and SQL knowledge – nice to have
Alorica

About Alorica

We’re passionate about creating customers for life by designing experiences that elevate your brand. As your full-service CX partner from strategy to execution, we blend proven performance, industry-leading expertise and the right technology that delivers real results and limitless possibilities. What makes us different: We don't just deliver customer experiences—we pioneer them. Bold enough to challenge convention, relentless in delivering results, connected through deep client relationships, and true to our values of integrity and authenticity. Our global reach includes 100,000 professionals across 17 countries, serving 250+ brands in 75+ languages. Ready to be part of a team that's curious, creative, connected, and committed? Check out our careers page: alorica.com/careers

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Irvine, CA
Year Founded
1999
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