Job Description

Be the problem-solver behind smoother processes and better outcomes
Are you someone who loves digging into business challenges, connecting the dots, and helping teams work smarter? We’re looking for a Business Analyst II to join our Annuity Help Desk team, where you'll play a key role in improving processes, resolving issues, and ensuring our stakeholders get the support they need.
In this role, you won’t just analyze problems, you’ll help shape solutions. You’ll work closely with business stakeholders, technology teams, and delivery partners to turn questions and challenges into clear, actionable outcomes that keep operations moving forward.
Why This Role Matters
You’ll be at the center of day-to-day operations, helping resolve production issues, improve workflows, and identify opportunities to make things better. Your ability to translate business needs into clear requirements directly impacts efficiency, service quality, and the overall success of our annuity operations.
What You’ll Do
Drive clarity and solutions
• Develop a strong understanding of annuity business processes, workflows, and available data to help stakeholders clearly define needs and desired outcomes
• Translate business problems into clear, actionable requirements and acceptance criteria
Be the connector across teams
• Serve as a liaison between business stakeholders, technology partners, and delivery teams
• Align priorities, scope, and expectations to ensure successful outcomes
Own issue intake through resolution
• Manage production issues, enhancements, and distributor requests from intake to completion
• Assess and communicate business impact, urgency, and risk to support prioritization
Keep everyone informed and aligned
• Communicate updates to scope, timelines, and deliverables clearly and proactively
• Manage stakeholder expectations with no surprises
Deliver quality and accuracy
• Partner with QA and delivery teams to validate solutions before release
• Ensure outcomes align with documented business needs and expectations
Investigate and improve
• Analyze processes and data to identify root causes and drive resolution
• Triage issues to the appropriate teams and follow through to resolution
• Identify trends, recurring issues, and opportunities for improvement or automation
Support stakeholders with confidence
• Respond to inquiries promptly and professionally
• Translate complex concepts into clear, non-technical language
What You Bring
• Bachelor’s degree or equivalent experience
• 4 to 6 years of experience in business analysis, operations support, or a related field
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication skills with the ability to influence and build trust
• Experience working with cross-functional teams
What Helps You Stand Out
• Experience in annuities, insurance, or financial services
• Experience supporting production environments, help desks, or operational support teams
What Success Looks Like
• Stakeholders feel confident and informed
• Issues are resolved efficiently and accurately
• Processes continuously improve over time
• You proactively identify opportunities others might miss
Why You’ll Love Working Here
You’ll be part of a collaborative team where your ideas matter, your work has real impact, and continuous improvement isn’t just encouraged, it’s expected.