This is a senior leadership role responsible for driving the successful delivery of strategic business and technology initiatives. This role serves as the bridge between business stakeholders and Agile delivery teams, translating business objectives into actionable requirements, user stories, and product roadmaps. The individual is accountable for project scope management, backlog prioritization, stakeholder engagement, production issue governance, and ensuring that delivered solutions generate measurable business value.
Working closely with Platform Owners, Scrum Teams, Business Analysts, Developers, QA, UI/UX teams, and business stakeholders, the role provides end-to-end ownership of large roadmap projects—from requirements gathering and solution design through testing, implementation, and post-production support. The position also plays a key role in Agile planning, sprint management, backlog refinement, and continuous improvement initiatives.
The ideal candidate possesses strong Property & Casualty Insurance domain expertise, extensive Business Analysis experience, and deep knowledge of Agile project delivery methodologies. The role requires exceptional analytical, problem-solving, communication, and stakeholder management skills, along with the ability to lead cross-functional teams, manage competing priorities, and deliver high-quality outcomes within defined timelines. Candidates should have 9–14 years of overall experience, including a minimum of 7 years as a Business Analyst, supported by a relevant degree such as B.Tech, MCA, MBA, or PGDM.
Key Focus Areas:
Responsibilities
• Drive Large Roadmap Projects as assigned
o Work with Business Analysts daily and collaborate with Dev, QA and UI/UX Teams, engage with Stakeholders on requirements, approach and UAT
o Engage in stakeholder sessions, oversee requirement gathering and UAT
o Review and give feedback on new user stories created by BA team, seek Platform Owner inputs as needed, drive the translation of Epic work requirements and priorities into features
o Work with Scrum Master and Team to help prioritize and address blockers
o Create User Stories and other project artifacts as required
o Work with Platform Owner and Stakeholders to define strategies for project implementation based on scale and complexity of the deliverable, including planning with Operations, communicating timelines and planning downtime, training, publishing of release notes
o Work with Platform Owner, Scrum Team and business stakeholders to manager scope of projects – assessing and evaluating change requests for feasibility and impact on overall project
o Work with Platform owner and Business Stakeholders to measure estimated business value of new projects, then assist with measurement and assessment of outcomes to determine whether intended business value was achieved
• Responsible for review and prioritization of production issues:
o Collaborate with Business Analysts assigned for initial triage to review incoming items
o Work with the Platform Owner for feedback on handling of incoming issues
o Provide feedback to help desk on quality of incoming escalated tickets, seeking to improve the efficiency of the process and prevent unnecessary escalations
• Work with Platform Owner to plan and conduct Backlog Refinement sessions and keep Product Backlog for upcoming sprints at optimal levels
• Work with Platform owner to plan future sprints to support Large Roadmap Project progress
• Attend all Agile Ceremonies for all Platform Scrum Teams as is feasible (Grooming, Daily Standup, Sprint Planning, Scrum of Scrums, Retrospective)
• Assist Platform Owner by communicating the vision of the platform to the Team and helping guide the Team towards that vision on a daily basis
• Engage with Platform Owner to provide feedback from end users, identify risks sand opportunities for improvement and helps drive long term direction of applications within the platform.
• Respond to inquiries from stakeholders (PO & Business) within 1 business day
Skillset
• Property and Casualty Insurance knowledge
• IT Business Analysis experience
• Detailed understanding of IT Project Documentation is mandatory
• Experience to define scope of projects and user story articulation
• Familiarity working within a project management framework
• Direct client-facing / consulting experience
• Time management skills, able to delivery within set timelines
• Analytical and problem solving skills
• Quality Assurance and Testing
Soft skills (Desired)
• Excellent oral/written communication and presentation skills
• Exhibit leadership skills for a project at the program level.
• Good team skills and ability to work effectively with others throughout the organization
• Technical aptitude
• Ability to organize and manage multiple priorities in a timeline driven environment
Education Requirements
Work Experience Requirements:
Choosing a digital partner is about more than capabilities — it’s about collaboration and character.
Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.
At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.
Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.
Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.
We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.
At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.
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