Job Description

We are looking for a Business Analyst who operates within a Builder-oriented delivery model, working closely with product, engineering, and client stakeholders to shape, design, and deliver scalable solutions. In this role, the BA acts as a solution collaborator, translating business needs into implementable product capabilities, partnering with developers and architects to iteratively refine requirements and ensure successful delivery.

Key Roles and Responsibilities

• Solution Discovery & Design
• Collaborate with business stakeholders, developers, and architects to shape solution approaches for business problems
• Translate business needs into clear product capabilities, workflows, and technical requirements
• Participate in solution design discussions to ensure business requirements are technically feasible and scalable.
• Contribute to system design and business architecture discussions
• Builder Collaboration
• Work closely with business stakeholders, builders and engineering teams to break down features into implementable user stories and tasks
• Facilitate requirement discovery sessions, backlog grooming, and sprint planning
• Clarify business rules, edge cases, and integration scenarios during development cycles.
• Product Development Support
• Support development and QA teams by validating requirements, acceptance criteria, and test scenarios
• Ensure product capabilities align with customer experience and business objectives
• Assist in the development of new client interfaces and integrations, while supporting maintenance and enhancements of existing systems.
• Requirements & Documentation
• Capture and maintain requirements in structured artifacts such as user stories, workflows, and functional specifications
• Ensure product documentation is organized, traceable, and accessible across teams

Primary Interactions

• Onshore and Offshore Product Teams
• Platform Business Team and Technology Team
• Senior Leadership of EXL and Business
• Delivery and Support teams within EXL
• Internal & External Auditors/ISG/BCP personnel

Skills

Technical Skills

• AI‑First Business & Product Analysis
  • Demonstrated ability to use AI tools (e.g., Copilot, GenAI assistants, analytics tools) to accelerate requirements analysis, user story creation, acceptance criteria, data insights, and stakeholder communication.
  • Strong understanding of Property & Casualty Insurance domain and business workflows.
  • Proven experience in IT Business Analysis and solution delivery with a strong outcome focus.
  • Ability to define and continuously refine project scope, user stories, acceptance criteria, and success metrics in fast‑moving environments.
• Agile, Delivery & Cross‑Functional Skills
  • Experience working within Agile delivery frameworks (Scrum / Kanban).
  • Hands‑on experience with JIRA for backlog grooming, sprint planning, and delivery tracking.
  • Strong understanding of system integrations and APIs (XML / JSON)
  • Actively supports development, QA, UAT, and release cycles, with willingness to blur boundaries between BA, PO, QA, and light technical/development support to unblock teams and deliver faster.
• Data, Insights & Reporting
  • Working knowledge of Microsoft SQL Server Management Studio
  • Ability to write queries and analyze data to validate requirements and generate business insights.
  • Familiarity with Power BI dashboards and reporting (good to have).
  • Uses AI to speed up analysis, identify patterns, and improve decision‑making.

Process Specific Skills

• Strong understanding of Agile and Waterfall delivery methodologies, with a clear preference for iterative, value‑driven delivery.
• Comfortable operating in environments with changing requirements, overlapping roles, and tight delivery timelines
• Insurance domain knowledge (P&C) preferred

Soft Skills

• Strong analytical and problem‑solving abilities with comfort handling ambiguity.
• Excellent communication and stakeholder management skills across business and engineering teams.
• Ability to facilitate cross‑functional collaboration and drive alignment across BA, PO, QA, and Dev roles.
• Strong organizational and time management skills; able to manage multiple initiatives in parallel.
• Demonstrated ownership mindset, accountability, and leadership at initiative or program level.
• Growth mindset with openness to learning, experimentation, and AI‑driven ways of working

Education Requirements

• B.Tech/ BCA/ M.Tech/ MCA/ MBA
• Certification in Insurance or IT Business Analysis Preferred

Work Experience Requirements

• 6 to 9 years overall experience
• At least 4 years as Business Analyst working with Development Team