Job Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. 

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald’s Global Office in Mexico. Our McDonald’s Global Office in Mexico will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day.

Check out the McDonald’s   Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Key Responsibilities

• Engage with business stakeholders to gather and document requirements for identity lifecycle and access management features.
• Support preparation of Business Requirements Documents (BRDs) and validation with business stakeholders under guidance of senior analysts.
• Help translate business requirements into technical specifications in collaboration with architects and technical teams.
• Create and maintain user stories, Epics, and tasks in Jira or Azure DevOps.
• Serve as a liaison between business and development teams, ensuring clarity and alignment throughout the project lifecycle.
• Act as Subject Matter Expert (SME) for McDonald’s custom IAM application and IAM concepts.
• Coordinate with development teams and business during User Acceptance Testing (UAT) phases.
• Assist QA/testing teams in defect analysis and resolution
• Maintain clear communication and follow-up on deliverables across multiple stakeholders.
• Participate in Agile Scrum ceremonies and contribute to sprint planning activities.

Qualifications

Required Skills & Experience

• 3+ years of experience in Business Analysis or related roles.
• Strong understanding of IAM concepts (Identity lifecycle, RBAC, ABAC, MFA, consent management).
• Excellent English communication skills (written and verbal).
• Proven ability to coordinate across business and technical teams
• Experience with Jira or Azure DevOps for user story and feature management.
• Familiarity with ASP.Net applications and Azure platform (no coding required).
• Experience with IAM tools like SailPoint or Saviynt is a plus.
• Experience working in an Agile environment

Preferred Qualifications

• Exposure to Active Directory (AD), Microsoft Entra ID, Virtual Directory Services (VDS)
• Knowledge of identity provisioning workflows
• Strong documentation and organizational skills.