Job Description

Requisition ID: 95750

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

Position Specific Description

The Business Analyst I supports account-level research, case management, reporting, audit support, and process discipline for EverBright Revenue Protection workflows. This role helps the team manage Salesforce case assignments, postponement/deferment and contract modification requests, UCC and ABS reporting, legal account assistance, and recurring analytics used to monitor portfolio performance and operational controls.

Employees in this role support the Revenue Protection organization through account research, cross-functional coordination, high-quality documentation, data validation, and recurring reporting. The Business Analyst partners with Legal, Compliance, Data Analytics, Business Management, Customer/Operations partners, and external servicing stakeholders to resolve account issues, support audits, and improve recurring workflow.

This position blends operational execution with analytical support. The Business Analyst reviews customer and account-level information, prepares accurate stakeholder responses, validates data outputs, maintains process documentation, and supports reporting packages related to delinquency, modifications, write-offs, recoveries, UCC filings, and financing/audit requests. Success in this role requires attention to detail, comfort working across systems, clear written communication, adherence to documented procedures, and the ability to manage both recurring deliverables and time-sensitive ad hoc requests.

Job Duties & Responsibilities

• Review Salesforce case workflows and postponement/deferment request processing, including assignment review, account-level research, documentation, decision support, issue resolution, and clear stakeholder communication.
• Respond to ad hoc legal requests by gathering accurate account information, coordinating next steps, following up with stakeholders, and escalating issues when additional review is needed.
• Prepare monthly reports for ABS account modifications and support EverBright financing audit activities by compiling account-level documentation, screenshots, data extracts, and complete responses to Business Management requests.
• Compile UCC reports, coordinate updates with Data Analytics, and validate Power BI outputs for accuracy.
• Support contract modification workflows by identifying impacted homeowners, preparing and validating data inputs, developing technical reporting, analyzing impairment and contract value-at-risk exposure, tracking payment outcomes, and assisting with escalated modification reviews.
• Perform ad hoc analysis to support Revenue Protection leadership, portfolio monitoring, operational escalations, and process improvement decisions.
• Maintain consistent process documentation, transition materials, status updates, and operating discipline across recurring Revenue Protection workflows.

A successful candidate will have

• Atleast 2+ years of experience in an analyst, operations, or customer financial services environment; working with data and reporting; cross functional collaboration and communication.

Preferred Qualifications

• Bachelor’s degree in Business, Finance, Economics, Data/Analytics, or a related field

• Strong Excel skills; experience with SQL and/or Power BI (or similar BI tools) and familiarity with Salesforce workflows or similar system

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt
Employee Type: Full Time
Job Category: Finance, Accounting & Business Analytics
Organization: Gexa Energy, LP
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies Please see our policy for more information.

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