Job Description

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Resilience & Corporate Functions Governance, Aviation, Internal Fraud, and Global Security. ESS helps keep our company growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world. This role will be part of the Global Operational Excellence & Risk Management function within the Global Real Estate & Workplace Experience (GREWE) team, driving operational excellence, governance, risk mitigation, and continuous improvement across the global real estate portfolio.

Operational Governance & Process Excellence

1. Risk & Control Analysis: Analyze Risk Performance Rating (RPR), PRSA/RCSA, and Compliance Risk Assessment data to identify control gaps, support remediation initiatives, and enhance the effectiveness of risk and control frameworks.
2. Business Analysis & Process Improvement: Gather business requirements, map current and future-state processes, identify process improvement opportunities, and support the implementation of risk and compliance initiatives.
3. Regulatory Reporting & Governance: Support regulatory reporting, policy governance, and sustainability reporting by coordinating data collection, validating information, and ensuring adherence to internal policies and regulatory requirements.
4. Stakeholder & Third-Party Management: Collaborate with business, compliance, procurement, and technology stakeholders to manage Third-Party Lifecycle Management (TLM), resolve issues, and ensure timely execution of governance activities.
5. Risk Reporting & Insights: Develop dashboards, management reports, and performance metrics to monitor Operational Risk Events (OREs), Issues, Remediations, and key risk indicators, providing actionable insights to leadership.
6. Audit & Compliance Support: Coordinate internal and external audit activities, track audit findings and remediation plans, maintain governance documentation, and support compliance reviews to ensure effective control execution.
7. Ad hoc Responsibility: Perform other duties and special projects as assigned to support business and organizational objectives. Responsibilities may evolve over time to meet changing business needs.

Critical Factors to Success

• Analytical & Problem-Solving Skills: Ability to analyze complex business processes, interpret risk and compliance data, identify gaps, and recommend practical, data-driven solutions.
• Risk & Regulatory Acumen: Strong understanding of operational risk, control frameworks, regulatory requirements, and governance processes, with the ability to apply them effectively in a business environment.
• Stakeholder Management: Ability to build effective relationships across business, compliance, procurement, technology, and audit teams, influencing stakeholders and driving collaboration.
• Communication & Documentation: Excellent written and verbal communication skills, with the ability to document business requirements, prepare governance reports, and present insights clearly to senior leadership.
• Execution & Attention to Detail: Strong organizational skills with the ability to manage multiple priorities, ensure high-quality deliverables, and maintain accuracy in a fast-paced, highly regulated environment.
• Continuous Improvement Mindset: Proactive approach to identifying process improvement opportunities, leveraging data, automation, and best practices to enhance operational efficiency and strengthen controls.

• 5+ years of experience, including 3+ years in Third Party Risk Management, Vendor Governance, Operational Risk, Compliance, Internal Audit, or a related governance function.
• Experience managing end-to-end third-party lifecycle activities, including due diligence, contracting support, ongoing monitoring, issue management, and governance reporting.
• Proven experience leading cross-functional projects and driving process governance, operational improvements, and regulatory or policy compliance.
• Strong analytical, reporting, and risk assessment skills, with experience identifying trends, evaluating risks, and recommending practical solutions.
• Excellent communication, stakeholder management, and collaboration skills with the ability to influence diverse stakeholders and present to leadership.
• Bachelor’s degree in business, Finance, Risk Management, or a related field; relevant certifications (PMP, CRISC, CISA, Lean Six Sigma, etc.) are an advantage.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.