Job Description

Business Analyst I – Alternance, Apprentice

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.

Who We Are

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. Our modern SaaS platform enables insurers to modernize operations, improve agility, and deliver exceptional customer experiences.

With more than 1,000 successful implementations worldwide and over 1,700 employees globally, Duck Creek empowers insurers to focus on what matters most—serving their customers. As a Flexible-First employer, we support remote, hybrid, and office-based working, giving employees the flexibility to do their best work in an inclusive and collaborative environment.

The Role

The Business Analyst I – Apprentice supports the implementation of Duck Creek Reinsurance software solutions while developing practical experience in business analysis, software delivery, and the insurance industry.

Working alongside experienced Business Analysts and Project Managers, you will help gather and document business requirements, support software implementation and testing activities, collaborate with customers and internal teams, and contribute to successful project delivery while building your professional skills.

What You'll Do

• Support customer implementation projects under the guidance of experienced Business Analysts and Project Managers.
• Assist with gathering, analysing, documenting, and validating business, functional, and non-functional requirements.
• Prepare and maintain business analysis documentation, including business requirements, user stories, process flows, functional specifications, use cases, decision logs, and implementation documentation.
• Collaborate with customers and cross-functional teams throughout the software implementation lifecycle, participating in workshops, project meetings, and requirements discussions while documenting outcomes and action items.
• Support software implementation, solution validation, functional testing, test planning, test execution, and user acceptance testing activities.
• Assist with customer training, knowledge transfer, and post-implementation support.
• Conduct business, product, and industry research to support solution design, project delivery, and continuous improvement initiatives.
• Develop knowledge of insurance and reinsurance business processes, Duck Creek products, business analysis techniques, and software delivery methodologies, including Agile and Waterfall, through mentoring and hands-on project experience.

Qualifications

Required

• Currently pursuing a Bachelor's or Master's degree (or equivalent) in Business Administration, Information Systems, Computer Science, Engineering, Finance, Economics, or a related discipline.
• Foundational understanding of business processes, analytical thinking, and problem-solving principles.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication skills.
• Ability to work effectively in a collaborative, team-oriented environment.
• Operational proficiency in English.

Preferred

• Internship, apprenticeship, academic project, or other relevant experience supporting business analysis, software implementation, information technology, or project delivery.
• Exposure to Agile, Waterfall, or other software development methodologies.
• Familiarity with business analysis techniques such as requirements elicitation, process mapping, user stories, use cases, and functional documentation.
• Experience using collaboration or work management tools such as Azure DevOps, Jira, Confluence, or similar platforms.
• Exposure to enterprise software, Software-as-a-Service (SaaS), insurance, reinsurance, or financial services environments.

Knowledge, Skills, Abilities & Behaviours

• Ability to organise, prioritise, and manage multiple assignments in a fast-paced environment.
• Strong attention to detail and commitment to producing accurate, high-quality work.
• Ability to work independently while recognising when to seek guidance and support.
• Demonstrates initiative, sound judgement, and a proactive approach to problem solving.
• Customer-focused mindset with a commitment to delivering business value.

What's on Offer – Life at Duck Creek

• Comprehensive health insurance with Alan, fully funded by the company for individual coverage (50% company contribution for family plans).
• Additional international health coverage through SafetyWing, fully funded for individual coverage.
• Annual company bonus scheme.
• 50% reimbursement of public transportation costs.
• €10 meal vouchers for each working day, with 50% funded by the company.
• CESU vouchers of up to €35 per month to support eligible personal services.

What We Stand For

At Duck Creek, we celebrate the unique perspectives and experiences every employee brings. Our success is built on an inclusive culture where collaboration, respect, and continuous learning are central to how we work.

Our mission is to empower insurers to reimagine the future of insurance. Our vision is to transform insurance technology, helping insurers become smarter, faster, and more efficient while providing the best protection for people and businesses.

Our core values guide everything we do:

• We Prioritize Respect
• We Listen
• We Care
• We Add Value
• We Lead

Duck Creek Technologies is committed to providing equal employment opportunities regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, or any other protected characteristic.

Duck Creek Technologies is committed to providing an accessible recruitment process. If you require accommodation or encounter accessibility barriers, please contact accessibility@duckcreek.com

By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws.

Duck Creek Technologies does not accept unsolicited agency or headhunter resumes and will not pay fees associated with such submissions.