Job Description

Cable One is a leading telecommunications company dedicated to providing high-quality services across the United States. With a commitment to innovation and customer satisfaction, we strive to enhance our operations continuously. As part of our dynamic team, you will play a crucial role in driving data-driven decisions and process optimizations to ensure our continued success in the competitive telecom industry.

As an Operations Intelligence Analyst, you will be responsible for analyzing data, identifying trends, and providing actionable insights to support strategic decision-making and operational efficiency within our telecom network. You will collaborate closely with cross-functional teams to drive improvements in network performance, customer experience, and business operations.

What you will do to contribute to the company's success

• Reports into the Director of Operations Intelligence, supports our efforts in leveraging data and analytics to drive operational excellence and inform business decisions. The successful candidate will be responsible for developing and implementing advanced analytical strategies, overseeing data collection and analysis, and providing actionable insights to optimize operational performance.
• Works individually and collaboratively with other OI and BI team members to support operational decision-making and drive business growth.
• Builds, maintains, and communicates detailed reporting models, scorecards, Key Performance Indicators (KPI), and related tools to assist operations leadership in evaluating operational performance.
• Prepares and presents presentations to team and Company leadership on results using dashboards, PowerPoint, Power BI, and/or other visualization tools.
• Provides strategic assistance to the OI Director and/or the operations team by making recommendations in the areas of operational efficiency and effectiveness.
• Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
• Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

Key Attributes

• Critical Thinking: Ability to analyze data from various angles and challenge existing assumptions.
• Decision-Making: Proficiency in providing data-driven recommendations that influence business outcomes.
• Communication Skills: Excellent verbal and written abilities to explain complex data insights to non-technical audiences.
• Data Visualization: Expertise in crafting clear and meaningful visual representations of data.

Critical Competencies

• Data Analysis - Expertise in examining data to identify patterns, trends, and insights.
• Problem-Solving - Strong ability to solve business challenges through data-driven solutions.
• Business Acumen - Deep understanding of business processes and industry-specific knowledge.
• Strategic Thinking - Ability to align BI efforts with organizational goals and strategy.
• Customer Focus - Dedicated to understanding and addressing the needs of internal or external clients.
• Attention to Detail - Precision in handling data to ensure accuracy and reliability.
• Curiosity - A keen interest in exploring new data sources, analytical methods, and industry trends.

Qualifications:

• Bachelor's degree from four-year college or university in science, technology, engineering, or mathematics preferred.
• 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to acquire and maintain BI continuing education credentials according to the BI training curriculum.
• Knowledge of BI best practices.
• Strong organizational and time management skills with the ability to successfully engage in multiple initiatives simultaneously.
• Advanced Excel/data management skills strongly preferred.

Core Competencies   

• Committed: Values every customer, while working hard to keep their business and support our communities.   

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.   

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.   

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.   

Benefits  

Sparklight appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:   

• Medical, dental, and vision plans – start when you start!   

• Life insurance (self, spouse, children)  

• Paid time off (vacation, holiday, and personal/sick days)   

• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)

• Group Legal plan with Identity Theft Protection  

Additional Perks    

• Tuition reimbursement (up to $5,250 on 1st year)   

• Up to seventy-five dollars a month towards cable and internet services   

• Annual community support to various organizations across the U.S.   

• Associate recognition & awards programs  

• Advancement opportunities   

• Collaborative work environment   

Our Commitment  

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.   

Sparklight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.  
  

Pre-hire Processes  

Sparklight is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.