Job Description

Requisition ID: 94259

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

Position Specific Description

The Sr. Business Analyst is responsible for processing bills for all customer types, within our North America markets. The ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter, detail oriented, accountable, analytical, efficient, accurate and be able to multi-task This role is responsible for the complete, accurate and timely resolution of all day-to-day tasks and escalated issues.

Daily Responsibilities:

• Ensure timely, accurate bills are created and sent to residential and commercial customers of commodity and value-added products
• Provide billing support for gas deregulated markets serving large commercial customers in multiple states/provinces across the US
• Review, investigate and follow-up independently on complex operational service requests, issue trackers and emails related to customer correspondence inquiries in a timely, detailed and thorough manner
• Work independently to process tasks, investigate and resolve exceptions within target service level agreements (SLA's) Areas
• Check, export/import, verify and reconcile the accuracy of the files/reports downloaded from and to the LDCs. Depending on the LDCs, these files may include any or all the following: daily consumption, invoices/bills, accepts, rejects, payments, adjustments and invoice settlements
• Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window). Communicate with LDCs when necessary
• Reconcile usages/bills received from the LDC against known parameters and ensure their accuracy
• Ensure that the monitoring and exception reports are run daily so that issues can be investigated and resolved quickly. This includes the missing consumption report, rejected usage, rejected bills, missing responses, unbilled adjustment reports and reconciliation reports
• Work with vendors and internal teams via phone, conference call and email to investigate and resolve issues
• Rely on knowledge, training and judgment to plan and accomplish goals, while working under general supervision
• Utilize reporting, performance metrics to manage risk and ensure tasks are completed within SLA
• Work closely with Supervisors and Managers to meet goals, review exceptions and take appropriate actions
• Troubleshoot and perform root cause analysis to resolve issues and escalate as needed
• Reconciliation of correspondence in case of discrepancies and preparation of reports as needed
• Identify gaps and help to execute process improvements
• Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned
• This position can be cross trained to support other teams within Operations

Preferred Qualifications

• Prior experience in deregulated gas, and electric markets
• 5 -10 years of experience in billing, operational exception handling and/or project management
• Strong knowledge of retail energy third-party billing systems, specifically ERG
• Previous leadership capabilities and project management skills

Employees in this role conduct complex operational analyses and lead medium to large project teams that support informed decision making within the business unit.

Job Duties & Responsibilities

• Conducts analyses and prepares reports that provide operational and/or technical support to business operations
• Conducts quantitative and qualitative research to support medium to large special projects
• Assists with process design and modification for continuous business improvement
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 3+ years

Preferred Qualifications

• Bachelor's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt
Employee Type: Full Time
Job Category: Finance, Accounting & Business Analytics
Organization: Gexa Energy, LP
Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies Please see our policy for more information.

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