Job Description

Position Title: Business Analyst-HIM and Patient Access-8135 Position Code: BAHIPA-8135

Department: Information Systems Oracle Title: MAHIMPA-8135

Reports to: Chief Information Officer/Manager Safety Sensitive: ☒ Yes ☐ No

Exempt Status: ☒ Yes ☐ No

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country.

The HIM, Scheduling and Registration Analyst provides operational, technical, and workflow expertise across MEDITECH Expanse. This role supports day-to-day HIM, Registration, and Scheduling operations while leading transition activities, medical necessity configuration, and optimization initiatives.

The analyst ensures continuity of service during staffing gaps, supports multidisciplinary teams, and strengthens revenue cycle performance through accurate documentation, compliant workflows, and efficient front-end processes.

Key Responsibilities

Operational Continuity & Backfill Support

• Provide daily support for MEDITECH HIM, Registration, and Scheduling applications and workflows.
• Respond to end-user support requests, troubleshoot issues, and resolve operational concerns.
• Maintain system stability and workflow consistency during transition or backfill periods.
• Work from a client-provided prioritized list of responsibilities to ensure alignment with operational needs.

System Configuration, Build & Medical Necessity

• Maintain and update dictionaries, profiles, rules, and system configurations across HIM, Scheduling, and Registration.
• Build, configure, and validate medical necessity requirements, including multidisciplinary coordination when needed.
• Support testing, validation, and implementation activities for system changes, upgrades, and optimization initiatives.
• Analyze and refine HIM workflows and system build including chart completion, deficiency management, and documentation integrity.
• Optimize Registration and Scheduling workflows to improve demographic accuracy, insurance verification, authorization processes, and scheduling efficiency.
• Reduce registration errors and improve financial performance through targeted workflow improvements.
• Support operational efficiency initiatives across Revenue Cycle, Patient Access, Clinical Operations, and IT.

Cross-Functional Collaboration

• Partner with HIM, Coding, Patient Access, Revenue Cycle, Clinical Operations, and IT teams to address operational concerns.
• Participate in project meetings, operational planning sessions, and status updates.
• Provide documentation updates, training, and knowledge transfer to internal staff.

Qualifications

• Education: Bachelor’s degree in Business or a Healthcare related field strongly preferred. Certification or experience will be considered in lieu of a degree.

Experience:

• 5 years of experience with MEDITECH Expanse (HIM, BAR, Registration, Scheduling, or Patient Access modules).
• Strong understanding of HIM workflows, documentation integrity, and chart management.
• Experience with Registration and Scheduling workflows including insurance verification, demographic accuracy, and authorization processes.
• Familiarity with medical necessity requirements and related build/configuration.
• Proficiency with MEDITECH dictionaries, rules, and system configuration.

Core Competencies

• Healthcare data literacy
• MEDITECH Expanse EHR experience
• HIM workflow expertise
• Registration and Scheduling optimization
• Medical necessity build and validation
• Revenue cycle experience
• System configuration and testing
• Cross-functional collaboration
• Documentation and knowledge transfer
• Problem solving and root cause analysis
• Strong analytical, troubleshooting, and communication skills.

Preferences

Education: N/A

Experience:

• Experience building, maintaining and working within MEDITECH Referral and Authorizations, Registration, Scheduling, and HIM applications preferred; experience supporting workflows across Referral Management, Scheduling, Registration, HIM, Abstracting, Charging, Billing and Collections.
• Familiarity with MEDITECH Expanse Revenue Cycle implementation or optimization experience.
• Knowledge of worklists within MEDITECH Referrals and Authorizations, Scheduling and Registration worklists, and Coding Visits.

Special Position Requirements

Exposure Category III: Category III: Expected duties do not have potential for exposure to blood, body fluids or tissues.

Work Requirements

• Ability to sit for six to seven hours daily; occasionally lift and carry up to ten pounds of files/boxes
• Ability to maintain composure in difficult and stressful situations.

ACKNOWLEDGEMENT:

This job description applies to all KHI facilities and is representative of the essential job duties this position will perform. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Date Staff Position Description Created / Revised: 10/8/2026