Job Description

10Pearls is an end-to-end digital technology services partner helping businesses utilize technology as a competitive advantage. We help our customers digitalize their existing business, build innovative new products, and augment their existing teams with high-performance team members. Our broad expertise in product management, user experience/design, cloud architecture, software development, data insights and intelligence, cyber security, emerging tech, and quality assurance ensures that we are delivering solutions that address business needs. 10Pearls is proud to have a diverse clientele including large enterprises, SMBs, and high-growth startups. We work with clients across industries, including healthcare/life sciences, education, energy, communications/media, financial services, and hi-tech. Our many long-term, successful partnerships are built upon trust, integrity, and successful delivery and execution.

Role

We are looking for a Business Analyst with 5+ years of experience, ideally within the healthcare or health-tech domain. In this role, you will play a pivotal part in gathering, analyzing, and documenting business and clinical workflows to support digital health solutions. You will work closely with internal teams, healthcare stakeholders, and technical teams to ensure requirements are accurately translated into compliant and scalable solutions. As a liaison between business partners and IT, you will help align healthcare operational needs, regulatory considerations, and system capabilities while fostering strong collaboration across teams.

Responsibilities:

• Support pre-sales efforts by analyzing client requirements, healthcare workflows, regulatory considerations, and solution feasibility.

• Review high-level requirements shared by healthcare clients and develop clarifying questions, assumptions, and validation points.

• Assist in preparing pre-sales documentation such as requirement summaries, functional scope, and estimations.

• Map and document current healthcare workflows, gaps, and pain points (e.g., EHR usage, patient intake, billing, telehealth, interoperability).

• Document project requirements including KPIs, success metrics, and compliance needs.

• Write healthcare-specific user stories or support TPM/PDM teams in refinement.

• Create supporting artifacts including workflows, wireframes, gap analysis, functional specifications, regulatory mapping, and user guides/training material.

• Ensure alignment with healthcare compliance and standards such as HIPAA, HITECH, PHIPA, GDPR (as applicable).

• Analyze healthcare data and present findings to support informed decision-making.

• Coordinate with design teams to develop mock-ups aligned with healthcare workflows and usability needs.

• Facilitate requirements and review sessions; collaborate closely with TPMs, developers, architects, and cross-functional teams.

• Act as a liaison between business, clinical teams, and technical stakeholders.

• Support UAT by preparing test scripts/scenarios, validating functionality, and reporting findings.

• Conduct demos and prepare demo scripts tailored to clinical and business user groups.

• Maintain strong documentation aligned with SDLC and Agile frameworks.
  
• Leverage AI-assisted tooling to accelerate requirements elaboration, artifact creation, and analysis, while maintaining quality, traceability, and healthcare compliance standards.

Requirements

• Bachelor’s degree in IT or related discipline. (Software Engineering preferred)

• 5+ years of hands-on work experience as a Business Analyst.

• Proficiency in modern diagramming and prototyping tools (e.g., Figma/FigJam, Miro, Lucidchart, draw.io); familiarity with Visio is a plus given Microsoft-based healthcare environments.

• Strong problem-solving skills and ability to work effectively in a collaborative team environment.

• Strong understanding of healthcare workflows (clinical, operational, billing, compliance, patient experience).

• Familiarity with healthcare systems or standards such as EMR/EHR, HL7, FHIR, ICD-10, CPT, HIPAA (regionally applicable)

• Hands-on prototyping and wireframing experience, with the ability to rapidly produce clickable mock-ups and journey flows for clinical and business validation (Figma, FigJam, Miro, Lucidchart, or similar).
• Demonstrated fluency using AI tools to accelerate BA work — e.g., drafting requirements and user stories, summarizing stakeholder inputs, analyzing data, and generating documentation — with sound judgment on accuracy, compliance, and PHI handling.

• Excellent communication skills with the ability to convey complex technical concepts effectively.

• Demonstrated ability to work in a fast-paced environment and manage multiple priorities effectively.

• Stakeholder management and negotiation skills for clinical and business teams.