Job Description

Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.

We’re seeking a Business Analyst, Global Growth Process Optimisation to join our Global Finance team in Windsor, UK (preferred), with Atlanta US also considered.

This role supports a high-profile transformation programme linked to IHG’s 2026 strategy, engaging with stakeholders across the business to understand, document and challenge current processes before they are translated into future-state capabilities.

It is a highly stakeholder-led role, focused on translating business needs into clear requirements for Product & Technology partners, while also supporting adoption and embedding new ways of working back into the organisation.

Key responsibilities

• Engaging business stakeholders to understand current processes, pain points and requirements
• Documenting and challenging existing business processes to support transformation
• Translating business requirements into capabilities for Product & Technology partners
• Leading meetings and discussions confidently across a range of stakeholder groups
• Working across global teams and regions to gather insight and align requirements
• Articulating business needs clearly so technical teams can build effective solutions
• Supporting the transformation of systems and platforms through structured analysis
• Contributing to embedding new ways of working and supporting adoption/change management
• Building strong relationships with stakeholders across multiple levels of the organisation
• Helping surface and bring to life business processes that are often deeply embedded in functions

This role has a significant impact on a high-visibility transformation programme and will play an important part in shaping how business processes are defined, improved and embedded across the organisation.

What we’re looking for

• Established experience as a Business Analyst in a complex organisational environment
• Strong critical thinking and a process-driven mindset
• Confidence leading meetings and facilitating discussions with stakeholders
• Ability to engage and influence stakeholders across multiple levels of the organisation
• Strong communication skills with the ability to articulate and document business processes clearly
• Experience translating business priorities into structured requirements and capabilities
• Comfort working across global teams or functions
• Thought leadership and a proactive approach to surfacing and improving ways of working
• Some project management capability would be beneficial, but strong business analysis skills are key
• No specific educational background or accreditation is required

What we offer

We provide a wide range of benefits designed to help you live your best work life. Including:

• Travel benefits that include discounted room rates and food & beverage
• Recharge Days
• Volunteering Days

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?