Job Description

"The best prescription I've ever given is a wish."
-Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish® Canada

WHAT IS YOUR BIGGEST WISH?
Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for you!

Make-A-Wish® Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness.

“It’s been wonderful to have this wish to look forward to... It’s wonderful to see [Rowan] with something that brings him pure joy after all he’s been through and missed out on!”
–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.

MISSION, VISION AND VALUES
Our mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.
Our values are Child-Focused, Integrity, Impact, Innovation, and Community.

WHAT’S IN IT FOR YOU?
• Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across Canada
• A collaborative team environment where you feel valued and inspired
• An attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation & Wish paid hours
• Annual vacation starting at three weeks & additional paid leaves
• Work/life balance and flexibility
• Hybrid working environment
• Employee Wellness Program
• Corporate discounts
• Continuous learning, development and internal training opportunities
• Fun employee activities, contests, and more!

Make-A-Wish® Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every day!

WHERE YOU COME IN
We are looking for a Business Analyst, Fundraising Operations to join our team at Make-A-Wish Canada. Reporting to the Director, Fundraising Operations, this role is the technical engine of the Fundraising Operations team, responsible for the health, financial integrity, and strategic utility of our fundraising systems. Working in close partnership with the Manager, Prospect Research and the Manager, Stewardship & Donor Engagement, the incumbent is the technical implementer who brings the team's operational strategy to life through systems, automation, and analytics.
This role can be based anywhere in Canada and is a full-time, permanent, hybrid position. The hiring range for this role is $69,000-$75,000.

WHAT YOU WILL DO
• Act as primary point of contact for Business Applications, supporting the configuration and maintenance of Salesforce, iWave, DonorDrive, and related fundraising platforms. Participate in platform testing and projects to enhance technology.
• Support the development of the fundraising technology roadmaps to plan for tech enhancements.
• Oversee technical workflows and reconciliation processes between Salesforce and finance systems to maintain a single source of truth for gift processing and organizational reporting.
• Build, implement, and monitor automated business rules supporting prospect clearance workflows, donor pipelines, and moves management tracking in alignment with fundraising operations standards.
• Conduct routine data hygiene audits and maintain accurate, comprehensive donor and prospect records in Salesforce to support data governance standards and key performance indicators.
• Develop and maintain dashboards, reports, and predictive models to forecast revenue, donor retention, and upgrade likelihood, translating complex data into actionable insights and strategic recommendations for fundraising priorities and national revenue forecasting.
• Act as a primary point of contact for the fundraising team regarding Salesforce questions and design and deliver training programs on system updates and new processes.
• Perform other duties as assigned.

WHAT YOU BRING
• Post-secondary education in business, information systems, data analytics, or equivalent experience, training and education.
• 3-5 years’ experience in similar roles, with expertise demonstrated in Salesforce and nonprofit technologies.
• Experience with financial reconciliation processes and understanding of fundraising data integration with accounting reporting requirements.
• Experience building dashboards, predictive models and revenue forecasts, with advanced proficiency in Tableau or Power BI.
• Ability to manage technical workstreams, vendor relationships, licensing, and service escalations.
• Strong communication skills and ability to collaborate with various stakeholders and external partners.
• A clear Criminal Background Check is required.

YOUR WORK ENVIRONMENT
• Hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirement to work outside of traditional office hours.
• Occasional day and/or overnight travel.

Physical/Mental Effort
• Work under pressure of tight deadlines, with a high-volume workload, and with multiple demands & changing priorities.

Our Commitment to IDEA
Make-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.

Recruitment process
Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.
We would like to thank all applicants for their interest in working with us!

ABOUT MAKE-A-WISH® CANADA
In the past 40 years, Make-A-Wish Canada has granted over 40,000 wishes across the country, with over 1,800 of them last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world’s leading children’s wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.