Job Description

About Online Education Services (OES)

At OES, we're passionate about enhancing lives through education, working collaboratively to deliver powerful learning experiences.

We partner with the world's leading universities to enhance the student experience for the digital era to meet our purpose of being the world's most impactful enabler of education. At OES, we are passionate about student success and the future of education.

In 2024, we launched a strategic partnership with Aston University who are a transformational UK university and we are now looking for talented, ambitious individuals to grow our team. You will be joining OES at an exciting time with significant opportunities for professional growth, creativity, and impact.

The Business Analyst at Online Education Services (OES) is responsible for gathering, analysing and translating business requirements into clear project documentation (mainly user stories) to support IT and project delivery.

The role acts as a bridge between business stakeholders and technical teams, ensuring project goals are clearly understood and successfully delivered.

This is a hybrid role based in OES' Birmingham office 2-3 days per week, with the remainder working form your home.

The Business Analyst role at OES is a stakeholder-facing, project-focused position responsible for gathering business requirements, translating them into clear user stories, and ensuring project teams deliver solutions that meet organisational needs. It requires strong communication skills, Agile knowledge, stakeholder management capability, and at least two years of BA experience.

This role is a Fixed Term Contract of 12 months.

Requirements

The Business Analyst will:

• Run workshops to gather business requirements
• Write and manage user stories and maintain the backlog
• Update requirements when business priorities change
• Support project kick-offs
• Coordinate and assist with User Acceptance Testing (UAT)
• Work with vendors and external partners
• Help assess external software/products

Key Relationships

Internally, the role works closely with:

• IT teams
• Project teams
• Education Technology
• Learning Development
• Strategy
• Student Operations

Externally, the role liaises with:

• Vendors and service providers
• Partner organisations

This shows the role is highly cross-functional and collaborative.

Skills & Experience Required

The successful candidate must have:

• Strong written and verbal communication skills
• Ability to communicate with both technical and non-technical stakeholders
• Experience running requirements workshops
• Understanding of Agile principles
• Ability to work independently and in a team
• At least 2 years’ experience as a Business Analyst
• Relevant tertiary qualifications or IT-related certifications

They must also be flexible, proactive and comfortable working under pressure.

Benefits

• Engaging & vibrant organisational culture
• Flexible working environment
• OES Culture Club - calendar of events
• OES values driven recruitment principles
• OES strategy reflects respect, honesty & diversity
• Continuous improvement through challenging & meaningful work
• High growth industry & strong partner/shareholder backing
• Genuine focus on students