Job Description

About Employee Navigator

Employee Navigator is a fast-growing, profitable SaaS company that partners with leading insurance carriers, payroll providers, and insurance brokers to help make managing employee benefits and HR a whole lot easier. Our platform simplifies the day-to-day work behind benefits administration, employee onboarding, and other HR tasks. As the leading broker-focused platform we serve more than 180,000 companies and over 14 million employees around the country. We’re also honored to have been named a Washington Post Top Workplace for six consecutive years.

About the Role

Employee Navigator is looking for an experienced Business Analyst to join our growing team. The ideal candidate will bring at least 5 years of experience working at an insurance agency, with a strong background in employee benefits and group insurance. This is an exciting opportunity to work closely with our brokers and carriers, and internal product team to ensure high-quality outcomes and an exceptional customer experience. The ideal candidate is currently working for a group insurance broker managing sold accounts for customers, including supporting the renewals, troubleshooting and ongoing client support for customers who have 50-500 employees.

Please note: This is an onsite position working out of our Bethesda, MD office.

Here’s What You’ll Do Day to Day:

• Support product team with broker and carrier outreach as well as analysis.
• Provide advanced analytical and technical support to clients and the software development team, leveraging your expertise to drive strategic decisions.
• Identify trends and customer pain points with Employee Navigator’s software through proactive outreach to customers and analysis of customer support data.
• Analyze plan and enrollment data to uncover issues and validate findings.
• Communicate with carriers to clarify rules and gather necessary data for software development.
• Conduct industry research to identify emerging trends and their implications for companies, benefit plans and brokers.
• Provide subject matter expertise on benefits-related questions for Product Managers and cross-functional projects.

Here’s What You’ll Need:

• Minimum 5 years of experience working at an insurance agency, with strong group benefits knowledge.
• Excellent analytical skills including gathering and evaluating data.
• Strong knowledge of medical plans, self-insured plans, ancillary lines & other fringe benefits.
• Life & Health license.
• Bachelor’s degree preferred.
• Excellent communication skills and highly organized.
• Experience with customer benefits administration, renewal, billing audits, eligibility management, etc.
• Professional Designations such as RHU, REBC, CEBS a plus.

The expected hiring range for this position is $80,000-$175,000 p/year. This range represents the company’s good-faith estimate of the salary at the time of posting. The actual pay may vary based on factors such as the candidate’s experience, skills, qualifications, and location, as well as internal equity.

We offer a comprehensive benefits package designed to support our employees’ professional growth and personal well-being. Our benefits include paid time off, Volunteer Time Off, 401(k) with company match, medical, dental, and vision insurance, disability coverage, educational reimbursements, and paid parental leave. To learn more about our benefits, visit our careers page

Employee Navigator does not discriminate based on race, religion, sex, sexual orientation, age, disability, or any other protected characteristic under applicable law.

Product Management Pay Range $80,000—$175,000 USD