Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

Reporting to the BA Practice Lead, the Business Analyst - Digital Delivery plays a pivotal role in shaping ANZ's future digital channel experience. You'll be at the centre of the Single Customer Front End (SCFE) program, a strategic initiative designed to deliver a unified, seamless digital experience for customers across multiple channels. Working within dynamic, cross-skilled Agile squads, you'll help deliver solutions that transform how ANZ engages with its customers.

In this role, you'll act as the critical link between business and technology - translating ideas into actionable outcomes. You'll collaborate with a diverse mix of stakeholders, applying exceptional communication and stakeholder management skills to build strong relationships and drive success. Your experience in both Agile and Waterfall environments will help you navigate a range of deliverables with confidence.

Role Type: 12 Month Fixed Term / 12 Month Secondment

Role Location: 839 Collins Street, Docklands VIC 3008

Work Hours: 40 Hours/Week

What will your day look like?

To grow and be successful in the role, you will ideally bring the following:

• Translate strategic business needs into clear, actionable requirements by applying strong analytical thinking, commercial acumen, and customer-centric insight to support solution design and delivery.
• Support end-to-end delivery while embedding governance, risk awareness, and operational controls into business analysis practices.
• Build trusted relationships with stakeholders and delivery teams, using effective communication, active listening, and influence to ensure alignment, shared understanding, and successful outcomes.
• Document business processes, rules, requirements, benefits, dependencies, and risks for SCFE-related initiatives.
• Work closely with Product Owners, actively participate in backlog grooming, options analysis, and benefits realisation.
• Produce high-quality detailed business requirements, epics, and user stories; liaise with Agile Delivery Leads to ensure end-to-end delivery by technical teams.
• Collaborate with squads and other business areas to define and document success metrics and acceptance criteria for functional, non-functional, technical, and integration requirements.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experienced as a Business Analyst supporting organisation-wide or end-to-end technology and business projects.
• Experience in digital delivery programs, ideally involving customer-facing platforms or single customer view initiatives.
• Strong knowledge of tools such as Atlassian Jira & Confluence, Office 365, and process modelling tools (Visio, draw.io).
• Tertiary degree in Computer Science, Information Systems, or related field.
• Ability to thrive in a fast-paced, Agile environment and influence outcomes across complex stakeholder groups.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Your Career at ANZ

Our purpose is to shape a world where people and communities thrive. That's why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. ANZ is committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things in the future.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

The ANZ Enterprise Agreement 2023 will apply except in certain circumstances for internal applicants. ANZ will advise further if a different enterprise agreement applies.

Job Posting End Date

, 11.59pm, (Melbourne Australia)