Job Description

The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.

We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.

We are looking for a motivated and analytical Business Analyst to join our Data Engineering & Analytics team This role will work closely with engineering teams and product stakeholders to translate business needs into clear, actionable requirements and data insights that support large‑scale, data‑driven platforms.

The Business Analyst will collaborate extensively with Product Line Leaders (PLLs) and cross‑functional stakeholders, and will serve as a key partner to development teams by providing clarity on business context, data expectations, and analytical requirements.

While experience in broadband or managed service provider environments is a plus, this role is well suited for candidates who can quickly ramp up on new domains and accurately reflect business requirements through data and analysis.

Key Responsibilities:

Business & Requirement Analysis

• Partner with product, engineering, and PLL teams to understand business objectives and translate them into well‑defined functional and data requirements.
• Act as a primary business liaison for development teams, ensuring requirements are clearly articulated, documented, and understood.
• Analyse complex business workflows and customer‑facing scenarios and map them to system behaviour, data models, and reporting needs.

Data Analysis & SQL

• Use SQL as a core skill to analyse, validate, and explain data across multiple operational and analytical data stores.
• Support engineering teams by validating business logic, metrics, and outputs using real data.
• Perform ad‑hoc and exploratory analysis to answer business questions and support decision‑making.

Collaboration & Delivery Support

• Work closely with data engineers and developers to:
  • Clarify requirements and acceptance criteria
  • Validate data models and reporting outputs
  • Support impact analysis for new features and enhancements
• Collaborate across teams to ensure consistency between business requirements, data definitions, and system behavior

Domain & Compliance Awareness

• Develop a working understanding of platforms supporting broadband and managed service providers, such as subscriber lifecycle, service management, operational visibility, and platform health.
• Ensure requirements and analysis consider relevant compliance, security, and audit expectations (e.g. PCI and related frameworks).
• Support traceability of requirements and data for audit and governance needs.

Documentation & Communication

• Create and maintain clear documentation including:
  • Business and functional requirements
  • Data definitions and business rules
  • Analytical assumptions and validations
• Communicate effectively with both technical and non‑technical stakeholders, ensuring shared understanding and alignment.

Required Qualifications:

Experience & Skills

• 3–8 years of experience as a Business Analyst, Data Analyst, or similar role in data‑driven or platform‑based environments.
• Strong hands‑on experience with SQL for querying and analysing data.
• Proven ability to work closely with engineering and data teams
• Strong analytical thinking and ability to translate business needs into data and system requirements.

Professional Attributes

• Ability to learn new domains quickly and apply business context to data and technical discussions.
• Comfortable working in environments with ambiguity and evolving requirements.
• Strong communication and documentation skills.
• Collaborative mindset with a focus on enabling engineering teams to succeed.

Nice to Have

• Prior experience in broadband, telecom, or managed service provider domains.
• Exposure to cloud‑based data platforms or large‑scale data systems.
• Experience supporting compliance‑driven or regulated environments.