Business Analyst Customer Service (m/f/d)
Your Responsibilities
· In close collaboration with BU Customer Service central and local teams, you analyze operational data to make trends visible early, providing input for subsequent deeper analysis and take active part in some essential service processes
· Existing data and reports don’t just get maintained – you challenge them, rebuild them, and make them actually useful for daily decisions
· Working with technical, operational and financial reports, you identify patterns that point to recurring issues in products or service processes
· Turning raw data into clear insights, you build dashboards and reports that stakeholders can actually work with
· A big part of your day revolves around operational service data – understanding volumes, trends, dependencies and what’s really driving customer interactions and functional performance
· Your analyses help teams move from reacting to problems to preventing them
What we are looking for
· A solid background in data analysis, business analytics, or a similar field, ideally with a degree in Business, IT, or Data-related studies
· Experience working with reporting tools and handling structured datasets – you know how to get from data to insight
· Comfortable working with operational data (not just financials) and digging into details like service cases or spare parts usage
· You don’t just build reports – you question them and improve what’s already there
· You have a good grip on AI tools and able to introduce them into your working process and results
· Able to work across teams and align with different stakeholders when data definitions or interpretations differ
· Confident in English and able to explain complex findings in a way that others can follow
Since being founded in 1899 Miele has followed its 'Immer Besser' brand promise.
As the world’s leading manufacturer of premium domestic appliances, we create delightful experiences – not only with regard to the quality of our products, but also in terms of performance, convenience, design and sustainability. For our customers, this means the peace of mind of knowing that choosing Miele is a good decision – and probably the decision of a lifetime.
Our product portfolio includes kitchen appliances such as ovens, steam ovens, refrigerators, coffee machines and dishwashers as well as vacuum cleaners, washing machines and dryers. Dishwashers, washer-extractors and tumble dryers for commercial use as well as washer-disinfectors and sterilisers for use in medical applications augment this line-up.
Miele is a family-run company in the fourth generation with eight production plants in Germany as well as one plant each in Austria, the Czech Republic, China and Romania. The company is represented with its own sales subsidiaries and via importers in almost 100 countries. In the 2020 fiscal year, the Miele Group achieved sales of 4.5 bn, 6.5% more than in 2019. Miele employs around 20,944 people worldwide.
