Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.
Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.
The Business Analyst - Customer Service role is responsible for identifying and defining requirements, establishing acceptance criteria, and determining reporting needs to ensure that business objectives align with technology solutions and enhance customer experience opportunities for Sub-Zero Group customers, Customer Service teams, and Field Partners. This is achieved through a combination of data analysis, collaboration, and understanding the voice of the customer. This position will play a critical role in establishing scope, documenting needs and requirements, identifying priorities, building plans and leading projects for connected service applications and user experiences. The primary responsibilities of the role include:
This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.
Icons of design and performance, Sub-Zero, Wolf, and Cove define excellence in food preservation, cooking, and dishwashing. Designed and engineered to last for decades, our brands carry forward standards established more than 80 years ago. Rooted in precision, craftsmanship, and uncompromising performance, they support how people cook, gather, and live.
Our story began when founder Westye Bakke sought a reliable way to store life-saving insulin for his young son. That urgency sparked a breakthrough in refrigeration and led to the founding of Sub-Zero Freezer Company in 1945. Bakke's commitment to quality continues under third-generation family leadership today.
The addition of Wolf brought professional-grade cooking into the home, drawing on decades of commercial kitchen expertise. Cove completed the kitchen suite with dishwashers developed through extensive testing to deliver exceptional cleaning and drying performance.
Together, Sub-Zero, Wolf, and Cove elevate everyday living and entertaining. Chosen for the world’s finest homes, our appliances combine purposeful design with performance, so every kitchen becomes the heart of the home.
