About the Job:
We are looking for a
mid-to-senior-level Business Analyst who brings a strong blend of business
acumen, analytical thinking, and stakeholder management expertise. The ideal
candidate can quickly understand business processes, facilitate discussions
with stakeholders at all levels, translate needs into actionable requirements,
and contribute meaningfully to a variety of projects ranging from CRM
initiatives and technology implementations to operational improvements and
enterprise transformation programs.

Office Location:
Toronto

Employment Type:
Permanent

Role Type:
New position –
current requirement

Work Arrangement:
Hybrid (2
days in office per week)

Position Responsibilities:

• 
  Partner with business stakeholders to
  elicit,
  analyze, document, and validate business and functional requirements
  .
• 
  Conduct stakeholder interviews, discovery sessions,
  and workshops to understand business needs, pain points, workflows, and
  priorities.
• 
  Translate business requirements into clear and
  structured
  business requirements, functional requirements, user
  stories, use cases, process flows, and acceptance criteria
  , as
  appropriate.
• 
  Analyze
  current-state and future-state
  processes
  , identify gaps and improvement opportunities, and recommend
  practical solutions.
• 
  Act as a key liaison between
  business
  stakeholders, technology teams, architects, developers, and other project
  participants
  to ensure common understanding of requirements.
• 
  Facilitate requirement discussions and support
  clarification of requirements throughout the project lifecycle.
• 
  Maintain requirements documentation and
  ensure
  traceability from business needs through solution delivery
  .
• 
  Support solution evaluation and validation to
  ensure proposed solutions align with business requirements and expected
  outcomes.
• 
  Participate in project meetings, solution
  discussions, demonstrations, and reviews, providing a strong business
  perspective.
• 
  Identify and communicate
  business impacts,
  dependencies, risks, gaps, and issues
  to relevant stakeholders.
• 
  Prepare clear project documentation, analysis,
  status updates, and
  weekly stakeholder reporting
  .
• 
  Support business teams during solution validation,
  implementation, rollout, and adoption activities as required.
• 
  Work effectively across changing projects and
  priorities while quickly developing an understanding of new business areas
  and processes.
• 
  Support the current
  CRM platform evaluation
  and RFP initiative
  by gathering and consolidating business
  requirements.
• 
  Interview business users to understand how existing
  systems are used and identify
  must-have and desired capabilities
  for
  the future CRM platform.
• 
  Participate in vendor presentations and solution
  demonstrations to assess alignment with documented business requirements.
• 
  Support evaluation of CRM solutions by
  documenting
  strengths, gaps, pros/cons, and overall business fit
  .

Requirements

Required Qualifications:

·
Bachelor’s degree in
Computer Science,
Information Systems, Finance, or related field
.

·
6+ years of experience
as a
Business
Analyst
supporting business and technology initiatives.

• 
  Strong expertise in
  requirements
  elicitation, analysis, documentation, and validation
  .
• 
  Experience conducting stakeholder interviews,
  workshops, and discovery sessions.
• 
  Strong understanding of
  business process
  analysis, process mapping, gap analysis, and current/future-state
  assessment
  .
• 
  Ability to translate complex business needs into
  clear, actionable requirements for technology teams.
• 
  Strong stakeholder management skills with the
  ability to work across business and technical teams.
• 
  Experience creating structured BA documentation
  such as
  requirements, user stories, use cases, process flows, and
  acceptance criteria
  .
• 
  Strong analytical and problem-solving capabilities
  with the ability to evaluate options and communicate recommendations.
• 
  Experience using Jira, Azure DevOps, Confluence,
  Visio/Lucidchart, Microsoft Office Suite, reporting tools (Power
  BI/Tableau), and CRM platforms such as Salesforce.
• 
  Excellent verbal and written communication,
  documentation, facilitation, and presentation skills.
• 
  Ability to work independently and effectively
  within a
  small, collaborative team
  .

Preferred Qualifications:

• 
  Exposure to vendor evaluation or
  RFP
  processes
  .
• 
  Experience supporting projects from
  requirements/discovery through
  implementation and rollout
  .

Benefits

Salary Range:
$80,000 to $90,000
CAD/ year

The final compensation offered
will depend on local market conditions and geographic location, as well as
job-related factors such as the candidate’s knowledge, skills, qualifications,
relevant experience, and education/training. Compensation may also include
additional components such as benefits, and/or other incentives, where
applicable. In accordance with new employment standards requirements, we retain
copies of this job posting and applicant information for three (3) years after
the posting is removed. We do not use AI technology; all applications are also
reviewed by our recruitment team.

Infoya is an equal opportunity
employer committed to diversity and inclusion. We welcome applications from all
qualified individuals, regardless of race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability, protected veteran
status, aboriginal status, or any other legally protected factors.