Customer Journey Expert – Tribe Lending – Ireland – Credit & Capital Intelligence
Join ING Wholesale Banking’s Credit & Capital Intelligence (C&CI) team and help transform lending through data, automation and AI.
As a Customer Journey Expert III, you’ll drive initiatives that enhance credit decision-making, risk monitoring and digital lending capabilities across Wholesale Banking. Your primary focus will be ARIA and Early Warning Indicator (EWI) Monitoring, while contributing to broader lending and risk transformation programmes.
About the Team
C&CI is shaping the future of Wholesale Banking Lending by delivering intelligent, data-driven solutions that improve how credit risk is assessed, monitored and managed. Our goal is to create a faster, safer and more scalable lending organisation through automation and innovative decision-making capabilities.
Roles and Responsibilities
As a Customer Journey Expert, you will bridge business, risk and technology teams to deliver innovative lending and risk management solutions.
Key responsibilities include:
Driving improvements in credit monitoring, including ARIA and Early Warning Indicators (EWI).
Identifying opportunities to streamline and automate lending and risk processes.
Translating business needs into clear product requirements and user stories.
Partnering with stakeholders, engineers and data teams to deliver value-driven solutions.
Contributing to lending transformation initiatives leveraging data, analytics and AI.
Ensuring solutions align with regulatory, risk and compliance requirements.
Promoting best practices, continuous improvement and knowledge sharing across teams.
How to Succeed
We're looking for curious, driven professionals who take ownership, embrace change and continuously learn.
Experience & Expertise
3–5 years’ experience in Wholesale Banking, Lending, Corporate Banking, Credit Risk or a related field.
Strong understanding of lending products and credit processes.
Experience collaborating with Front Office, Risk, Portfolio Management or Credit Operations teams.
Ability to thrive in cross-functional Agile environments.
Desirable Knowledge: Credit Risk, Loan Origination & Monitoring, Data Analytics, Process Automation, AI/Generative AI, and Wholesale Banking products such as Corporate Lending, Project Finance and Real Estate Finance.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life.
The benefits of working with us at ING include:
23–28 days of annual leave depending on level, increasing with tenure
A defined contribution pension scheme with employer contributions and matching options
A discretionary annual bonus
A €1,720 annual health insurance allowance
A hybrid working model
A 35-hour working week supporting work-life balance
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.
Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
