Texas Capital

Business Analyst, Consumer Experience

Texas Capital  •  United States (Onsite)  •  11 hours ago
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Job Description

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com

At Texas Capital Bank, we are driven by a single-minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

Responsibilities

  • Focus on business priorities and how core platforms support key deliverables
  • Understand how primary platforms integrates with cross functional teams, platforms, and systems
  • Responsible for creating user flows and user story writing
  • Support and perform software lifecycle development in an agile delivery methodology
    • Assist users in requirements definitions
    • Build functional planning and design models tailored to each solution
    • Provide development and testing estimates
    • Follow end-to-end tracking using software tools and Kanban
    • Setup report delivery mechanisms and ensure end user satisfaction
    • Active backlog management for new request as well as deliver production support
  • Communicate verbally and in writing with product owners, project managers, and technology partners
  • Supports coordination with vendors and internal technology partners to define clear deliverables, maintain timelines, and unblock obstacles as well as ongoing management of the overall vendor backlog.
  • Assist clarifying questions posed by different workstreams as well as stakeholders
  • Perform data quality and completeness analysis
  • Perform testing on applications and aid in the facilitation of user acceptance testing
  • Research, review, and analyze the efficiency and effectiveness of applications in development and in production
  • Help triage production incidents and partner with business and technology teams to ensure timely resolution and minimize impact to users and the business.
  • Perform ad hoc requirements as the business needs

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

Qualifications

  • Bachelor’s degree in Business, Finance, Computer Science strongly preferred or equivalent experience
  • 2-3 years' experience in Digital Product, fintech, or Banking IT
  • Experience in leveraging customer relationship management tools
  • Superior verbal and written communication and presentation skills
  • Self-motivated, self-directed and energetic with an eagerness to learn
  • Excellent analytical skills and ability to provide actionable insights from data
  • Exceptional organizational skills and high attention to detail and high degree of accuracy in work output
  • Proficiency in MS Excel, PowerPoint, and Vizio
  • Ability to work collaboratively in a team environment, as well as independently
  • Ability to build and maintain positive working relationships across all levels of the organization

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.

Texas Capital

About Texas Capital

Since our founding in 1998, Texas Capital remains impassioned by the spirit of entrepreneurship and innovation. Our reputation as a respected financial institution is embodied by who we are and how we do business. Our team is comprised of experienced and groundbreaking thinkers, empowered to focus on what matters. We are consistent in our commitment to building trusted relationships and producing exceptional outcomes as Texas’s premier full-service financial firm. We stay a step ahead by generating and embracing great ideas. We merge financial expertise and distinct experience to think creatively, which enables us to identify opportunities and craft market-leading products designed to enhance your portfolio.

Our client-centric culture thrives because we attract, develop and engage the most experienced and diverse experts in their fields. Over the years, we've developed a supportive culture that values collaboration, rewards performance and respects the well-being of its team members. We know our people are our greatest asset, so we give them the resources and support they need to be successful. Our personal approach has enabled us to deliver exceptional value for our clients for more than two decades — an achievement we’re proud to continue.

Explore a career at Texas Capital Bank: https://www.texascapitalbank.com/who-we-are/careers

Texas Capital is the collective brand name for Texas Capital Bank and its separate, non-bank affiliates and wholly owned subsidiaries. Please visit texascapital.com to learn more about Texas Capital, its products and services, and the respective entities that offer each. For deposit products, Member FDIC.

Texas Capital and its subsidiaries are equal opportunity employers and do not discriminate on the basis of any protected trait including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status. https://www.texascapitalbank.com/equal-employment-opportunity-policy

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Dallas, TX
Year Founded
Unknown
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