Job Description

TechLabs London is an exponentially growing technology company, a Premium Microsoft Partner, and the team behind iProperty Cloud, a complete Housing Management Solution (HMS) built on Microsoft Dynamics 365 CE / CRM and the Power Platform.

We are looking to expand our team by bringing in an experienced capable Business Analyst/ Consultant based in the UK with strong customer-facing consultancy skills within the Property and Housing Industry.

The Business Analyst/ Consultant role

As a Business Analyst/ Consultant, you will work closely with clients, business stakeholders, project delivery teams, and other business units to understand, define and document complex requirements and business processes. Your key responsibilities will include:

• Preparing, coordinating, and running customer-facing workshops, capturing requirements, stakeholders’ feedback, and defining business processes.
• Designing business processes and documenting requirements, processes (As-Is and To-Be), features, and business needs.
• Leading improvement initiatives that contribute to the ongoing development and success of the business.
• Engaging with key stakeholders in multiple business areas to scope business needs and identify key pain points to overcome as well as defining quick wins where possible.
• Clearly conveying well-defined business requirements to delivery teams and effectively communicating business processes and needs to ensure successful business outcomes.
• Managing requirements and traceability throughout the project lifecycle, ensuring effective scope control and ensuring solution compliance to business objectives.
• Deliver structured product demonstrations and solution walkthroughs to customers, prospects and stakeholder groups.
• Working with Microsoft Dynamics 365, Power Platform, and our custom-built solution iProperty Cloud.

Skills and Experience

• Experience in the Property and Housing Industry is highly desirable
• Strong experience in designing business processes.
• Ability to understand our business, our technology, products, and market approaches.
• Expertise in customer-facing workshops with the ability to act on stakeholders’ requirements and feedback.
• Ability to rapidly build relationships with stakeholders with different backgrounds.
• Great organisational skills and ability to take initiative without detailed guidance.
• Experience in a highly demanding and fast-paced work environment with a quick turn-around of tasks.
• Excellent Technical and IT skills including the ability to learn new Technologies and demo our Technology solutions to customers.
• Working experience in Agile SCRUM or Agile Kanban environment.
• Ability to effectively use remote collaboration tools like Slack, Azure DevOps or Microsoft Teams.
• Experience with Microsoft Dynamics 365 is desirable, but not essential.
• Fluency in spoken and written English

Work Arrangements

• This is a UK-based, full-time, permanent position with remote working opportunities provided you can work effectively.
• There is occasional travel to client sites depending on the business needs.