AIA

Business Analyst, Consultant

AIA  •  Kuala Lumpur, MY (Onsite)  •  1 month ago
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Job Description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Responsible for ensuring AIA's products, services and internal operations / business processes meet the required quality standards

Roles and responsibilities

  • To deliver all activities related to the facilitating and creation of accurate and clear User Requirements for all Digital system enhancements / projects / new products / production incidents related to the Customer Experience Division.
  • To deliver all activities related to the User Acceptance Testing (UAT) management of all Digital system enhancements/ projects/ new products/ production incidents related to the Customer Experience Division.
  • To lead/ project manage end-to-end activities for small scale Digital projects, which involve system enhancements and/or business process changes within Customer Experience Division only.
  • To streamline existing Digital processes to be more simplified and standardized across the business channels within Customer Experience Division.

Job Requirements

  • Bachelor’s Degree in related discipline
  • Minimum 3 - 5 years working experience as business analyst position; preferably policy servicing department
  • Good command of English (both written and oral)
  • Good presentation and interpersonal skills
  • Possess good problem-solving and analytical skills
  • Able to work independently
  • Proficient in using JIRA, Confluence and Microsoft Office applications
  • Results driven and customer-oriented mindset

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

AIA

About AIA

AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.

The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.

AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.

AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.

(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.

(2) Macau SAR refers to the Macau Special Administrative Region.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Central, HK
Year Founded
Unknown
Website
aia.com
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