Job Description

• You bring what makes you good at what you do.
• We provide the flexibility and support that make More a place where people love to work and achieve their ambitions.
• Together, we'll make connectivity simpler and create better experiences for our customers.

More about More:

More and Tangerine are fast-growing Australian-owned telecommunications brands delivering high-quality NBN, mobile, voice, and business connectivity solutions to customers across Australia. Our mission is simple: to make connectivity easy to understand, so customers can spend more time enjoying their services and less time navigating the complexities of telco.

Backed by More's strategic partnership with Commonwealth Bank, we're reaching more Australians with innovative telecommunications solutions and investing in digital experiences that make connectivity simpler and more accessible. Guided by our values of Start with the Customer, Simplicity for Speed, Community of Individuals, and Collaborate to Win, we're building a culture where people can contribute new ideas, make a meaningful impact, and help shape the future of telecommunications in Australia.

About the opportunity:

You’ll be part of the PMO team responsible for establishing delivery governance, ensuring projects are executed consistently, and providing visibility and control across the project portfolio. The PMO acts as the bridge between strategy and delivery, helping the organisation successfully implement business, technology, compliance, and operational change initiatives.

As a Business Analyst, you will work across a diverse portfolio of initiatives, including software development, compliance-driven work, and broader technology and business transformations. Operating with a high degree of autonomy, you will own the end‑to‑end business analysis for complex initiatives, providing trusted analysis advice and translating complex business needs into clear, actionable requirements. Working closely with business and technology stakeholders, you will help drive customer focused, value-led outcomes.

You'll be successful in this role if you:

• Own the investigation, analysis, and documentation of business requirements using appropriate tools (including AI), techniques, and methodologies.
• Act as a liaison between business units and delivery teams throughout the project lifecycle, resolving ambiguity and managing competing stakeholder needs.
• Develop and maintain key project artefacts, including user stories, business requirements documents, scoping documents, process maps, user journeys, project briefs, and operational documentation.
• Analyse and document business rules, data flows, and end-to-end processes, including As-Is and To-Be states, identifying risks, impacts, and opportunities for business improvement.
• Work closely with development teams, other Business Analysts, and UI/UX designers to ensure solutions are customer-centric and aligned to agreed business outcomes and regulatory requirements.
• Demonstrate strong stakeholder engagement, facilitation, and communication skills, with the ability to influence outcomes, manage competing priorities, and tailor recommendations to senior business and technical audiences.
• Work autonomously, take initiative, make informed recommendations, deliver to agreed timelines, and actively contribute to the continuous improvement of Business Analysis Practice’s standards, methodologies and ways of working.

About you:

We don’t expect you to tick every box but we’re looking for someone with a strong foundation across several of the following skills:

• Minimum 3 years’ experience as a Business Analyst in complex, technology-driven environments, with demonstrated experience leading analysis for medium to large initiatives.
• Solid functional understanding of technology, including billing and payment systems, APIs, customer portals, websites, and product development.
• Experience working across Agile, Scrum, Waterfall and hybrid delivery models, with the ability to adapt analysis approach to context.
• Proven experience producing high quality artefacts such as user stories, use cases, user journeys, process maps, and test cases.
• Experience in business analysis across solution design, solution delivery, process improvement, data analysis, and business transformation initiatives.

Nice to have:

• Exposure to compliance or regulatory projects is highly desirable.
• Experience in the telecommunications industry or other regulated environments.
• Experience with business process modelling techniques (e.g. BPMN).
• An IIBA certification (e.g. CCBA or CBAP), or equivalent professional accreditation.

What we offer:

• Flexible and hybrid working arrangements that support work-life balance, wellbeing, and collaboration.
• 14 weeks paid parental leave as per the parental policy.
• Free internet and mobile plan.
• An additional day of paid leave to celebrate your birthday, plus a gift voucher.
• Free access to confidential counselling and 24/7 wellbeing support through our EAP.
• A collaborative, inclusive, and high-performing culture.
• Supportive leaders and teams that value initiative, accountability, and success.

What's Next?

We're committed to providing a positive and transparent candidate experience. Our recruitment process includes

• Phone Screen – An initial conversation with our Talent Specialist to learn more about your experience, career goals, and interest in the role.
• Technical & Team Fit Interview – A deep dive into your technical expertise, with an opportunity to meet the team and assess mutual fit.
• Final Interview – A discussion focused on your technical experience, alignment with our values, and overall fit for the role

Our People & Culture

Our people are at the heart of our success. As we continue to grow, we're building a collaborative workplace where people feel valued, supported, and encouraged to share new ideas. Join us and be part of a team that's shaping the future of telecommunications while helping Australians stay connected.

Inclusion & Accessibility

Everyone's different, and that's something we value at More. We believe diversity of thought helps us build stronger teams and deliver better experiences for our customers. We welcome applications from people of all backgrounds and assess candidates based on their skills, capabilities and potential. We're committed to creating an inclusive recruitment experience and providing reasonable adjustments throughout the recruitment process and in the workplace. If there's anything we can do to support you, please let us know as part of your application.