ServiceNow Business Analyst – CMDB
Exp-5+
Location-All NTT Location
We are looking for an experienced ServiceNow Business Analyst with strong expertise in CMDB and CSDM to work with business and technical stakeholders, understand requirements, and translate them into effective ServiceNow solutions.
Key Responsibilities
• Gather, analyze, and document business and technical requirements related to CMDB and CSDM.
• Conduct stakeholder workshops and translate business needs into functional requirements and user stories.
• Understand and document CMDB data models, CI classes, relationships, and lifecycle management.
• Support CMDB governance, data quality, normalization, reconciliation, and data ownership processes.
• Collaborate with technical teams on Discovery, Service Mapping, integrations, and CMDB data population.
• Define acceptance criteria, process flows, functional specifications, and use cases.
• Support UAT planning, test case validation, defect tracking, and business sign-off.
• Work closely with ServiceNow architects and developers to ensure requirements align with platform capabilities.
Required Skills
• 6–10 years of experience as a Business Analyst, preferably in ServiceNow environments.
• Strong experience in ServiceNow CMDB and CSDM.
• Good understanding of CI lifecycle, data quality, relationships, reconciliation, and governance.
• Knowledge of ServiceNow Discovery, Service Mapping, and integrations.
• Strong requirements gathering, documentation, stakeholder management, and UAT experience.
• Experience working in Agile/Scrum environments.
Get empowered by NTT DATA Business Solutions!
We transform. SAP® solutions into Value
For any questions related to Job Description, you may connect with below specified contact from Recruiting.
Recruiter Name: Sweta Yadav
Recruiter Email ID: Sweta.Yadav@bs.nttdata.com
NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.
We Transform. SAP® Solutions into Value
We understand the business of our clients and know what it takes to transform it into the future. At NTT DATA Business Solutions, we drive innovation – from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners, we continuously improve solutions and technology to make them work for companies – and for their people.
With operations in more than 30 countries, we have enabled thousands of companies become more efficient and effective during the last three decades. Our more than 16,700 experts around the world will also accompany you on your journey toward a truly intelligent enterprise – wherever you want to start!
