Job Description

Location: London (Hybrid)

Sector: Financial Services / Investment Banking

Project: Fully Automated Client Onboarding Portal

Team: International, cross-functional

We are seeking an experienced Business Analyst to join a high-profile investment banking programme focused on delivering a fully automated, end-to-end client onboarding portal. This strategic initiative will transform how clients access products and services, ensuring a seamless, compliant, and high-quality onboarding experience.

Based in London and working closely with an international team, the Business Analyst will play a critical role in shaping the roadmap, aligning diverse stakeholders, and ensuring successful delivery from concept through go-live and post-production support.

Main Key Responsibilities

• Own and deliver the end-to-end business analysis roadmap for the automated client onboarding portal.
• Engage with a wide range of internal stakeholders, including:
• Developers and solution architects
• Traders and front-office teams
• Heads of FX, Commodities, Governance, Risk, Compliance, Security, and Regulatory teams
• UX/UI designers, QA, and testing teams
• Elicit, analyse, and document business, functional, and non-functional requirements.
• Translate regulatory, compliance, and security requirements into clear, actionable specifications.
• Collaborate closely with development teams to support design, build, testing, debugging, and implementation.
• Ensure alignment between business objectives, technology delivery, and regulatory obligations.
• Support UAT, go-live readiness, and post-launch support, ensuring smooth adoption and minimal disruption.
• Drive continuous improvement to enhance client experience, service quality, and operational efficiency.
• Ensure clients are provided with secure, seamless access to all available products and services in one unified platform.

Required Skills & Experience

• Proven experience as a Business Analyst within Financial Services, ideally in e-trading & FX Investment Banking.
• Strong understanding of client onboarding, KYC, AML, regulatory and compliance frameworks.
• Experience working on digital platforms, automation, or client-facing portals.
• Demonstrated ability to manage complex stakeholder environments at varying levels of seniority.
• Excellent documentation skills (business requirements, process flows, user stories, acceptance criteria).
• Experience working in Agile, Waterfall, or hybrid delivery environments.
• Strong communication and influencing skills, with the ability to bridge business and technology teams.
• Experience working with international or distributed teams.

Additional Information

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