This is offered as a 12-month Maximum Contract opportunity.

Good questions often unlock better answers — especially when navigating the intersection of risk,complianceand client experience. As a Business Analyst – Client Onboarding & Experience at PwC,you'llbring yourexpertisein risk assessment, policy interpretation, and process redesign to simplify and streamline risk pathways through AI and automation, based in Sydney / Gadigal or Melbourne /NaarmYou'llbe partnering with risk,complianceand business stakeholders to design fit-for-purpose risk models that balance efficiency with integrity across the client engagement lifecycle.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority.You’llwork with leading teams, explorenew technologies, and unlock your full potential.

Join a global community of more than370,000 peoplewho value bold ideas, collaboration, and lasting change. Together,we’rebuilding trust andshapingthe future.

Whatyou’lldo:

• Interpret global and local policies, risk questionnaires, risk pathways, controls, decisioning criteria and approval requirements across the client engagement lifecycle, identifyingduplication, complexity, controlinefficienciesand opportunities to simplify and optimise risk outcomes

• Analyse risk assessment requirements, risk decisioncriteriaand governance obligations to support the design of fit-for-purpose risk pathways aligned to risk appetite and compliance requirements.

• Partner with risk, compliance and business stakeholders to document,validateand translate risk requirements into clear business rules, processrequirementsand future-state designs.

• Support the development of future-state risk assessment models, decision trees, routingpathwaysand risk governance frameworks that improve efficiency whilemaintainingappropriate riskoversight.

• Assess opportunities to standardise risk data inputs, simplify questionnaires and reduce unnecessary review activities through a more proportionate risk-based approach.

• Support testing, validation and implementation activities to ensure redesigned risk assessment processesoperateeffectively and achieve intended business and risk outcomes.

• Prepare analysis papers, business requirements, riskdocumentationand supporting materials to enable successful implementation of future-state risk assessment processes.

Whatwe’relooking for:

Core skills

• Proven experience delivering business transformation, processimprovementor risk-related change initiatives within complex stakeholder environments.

• Experience interpreting policy, risk and compliance requirements and translating them into business requirements, controls, governanceprocessesand future-state designs.

• Demonstrated ability to engage senior executives, business stakeholders,riskand compliance teams, building trusted relationships and driving alignment across diverse groups.

• Strong experience inprocessmapping and re-designing customer onboarding risk workflows.

• Strong analytical skills with the ability toidentifythemes, dependencies, risks, control gaps and improvement opportunities across processes,systemsand stakeholder feedback.

Desirable skills

• Experience in running working groupsin order toelicit consensus andusingwhiteboarding visual collaboration models.

• Working knowledge of enterprise risk platforms and technologies such as Salesforce, with the ability to understand system impacts, integrationpointsand business process implications.

Don'tmeet every requirement?We encourage you to apply. We value all forms of experience that may be transferrable and relevant.

Whatyou’llgain:

• The opportunity to work with leading organisations andcutting-edgetechnology that challenge and expand yourexpertise

• Work within an inclusive environment committed to Inclusion and Diversityand First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.

• Flexibility means trusting you to choose when, where, and how you work balancingwhat’sbest for you, your team, and your clients to grow and thrive together.

• Clear paths for career progression supported by continuous learning and leadership development.

• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability topurchaseadditionalleave on top of your four weeks

• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We know thatperksare as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further?Join PwC Australia as a Business Analyst – Client Onboarding & Experienceand make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.