Job Description

Make a meaningful difference in employees’ lives by ensuring leave and return-to-work processes run smoothly. In this role, you’ll coordinate across teams to resolve issues quickly, protect accurate pay and time reporting, and improve the overall employee experience. If you enjoy problem-solving, clear communication, and managing details with care, this role offers visible impact every day.

As a Leave Manager in the Leave Management team, you will coordinate leave of absence and return-from-leave activities for overtime-eligible employees to ensure accurate processing, timely issue resolution, and a strong employee experience. You will serve as a liaison across partners and the employee on leave, manage escalations, and complete tasks such as time reconciliation and system updates to support correct pay and entitlement tracking.

Job responsibilities

• Coordinate leave of absence and return-from-leave activities by partnering with internal teams and third-party leave administrators.
• Serve as a liaison between employees on leave and key partners to ensure timely, accurate processing and communication.
• Manage and research escalations related to leave of absence and drive issues through to resolution.
• Reconcile time and update pay, time, and scheduling systems to ensure employees are paid correctly.
• Correct entitlement and adherence records to avoid scorecard impact.
• Support timecard entry requirements to ensure pay accuracy.
• Consult with payroll on overpayments and underpayments and coordinate corrections.
• Track intermittent leave usage to ensure utilization meets policy and regulatory requirements.
• Communicate leave trends and usage patterns to leadership through clear reporting.
• Recommend process improvements and escalate critical trends and risks to leadership promptly.
• Reinforce policies and procedures and partner with stakeholders to resolve issues impacting employees and internal clients.

Required qualifications, capabilities, and skills

• Demonstrate strong written and oral communication skills.
• Demonstrate strong organizational skills, accuracy, and attention to detail while managing multiple priorities.
• Demonstrate ability to provide prompt, transparent, value-added communication to employees and internal clients.
• Demonstrate ability to communicate effectively with multiple levels of management.
• Demonstrate ability to manage multiple deadlines and support change in a dynamic environment.
• Demonstrate process improvement capability, including identifying issues, recommending changes, and escalating adverse impacts.
• Demonstrate ability to build relationships and influence across teams.
• Demonstrate strong technology, reporting, reconciliation, and quantitative skills.
• Demonstrate proficiency with business applications such as Word, Excel, PowerPoint, scheduling systems, SharePoint, and human capital management systems.

Preferred qualifications, capabilities and skills

• Demonstrate subject matter knowledge across multiple leave types, such as short-term disability, long-term disability, family and medical leave, military leave, caregiver leave, and personal leave.
• Demonstrate experience coordinating intermittent leave usage tracking and reporting.
• Demonstrate experience partnering with payroll and leave administration providers to resolve pay and leave-related issues.

Internal Application Eligibility Requirements

TENURE

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm by submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines.

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.