Job Description

Business Analyst – Cash Management

Citizens is seeking a Business Analyst to support cash management and access channel initiatives across a growing portfolio of products. This role will partner with product, technology, operations, and other cross‑functional teams to support product enhancements, operational improvements, and project delivery.

The ideal candidate brings strong analytical skills, experience documenting business and process requirements, and the ability to support multiple initiatives in a fast‑paced, evolving environment.

Key Responsibilities

• Perform business analysis across assigned cash management and access channel products
• Partner with stakeholders to gather, validate, and document business and functional requirements
• Ensure requirements are accurate, complete, and aligned with business objectives
• Evaluate current business processes to identify gaps, risks, and opportunities for improvement
• Document current‑state and future‑state processes, procedures, and policy changes
• Support implementation of process and product changes, including updates to procedures and controls
• Collaborate with technology and project teams throughout the development and delivery lifecycle
• Support project timelines by proactively identifying issues, dependencies, and risks

Qualifications

• Bachelor’s degree or equivalent experience
• Experience as a Business Analyst, preferably within financial services or regulated environments
• Strong experience gathering and documenting requirements and business processes
• Ability to manage multiple priorities and support concurrent initiatives
• Strong written and verbal communication skills
• Experience working cross‑functionally with product, technology, and operations teams

Preferred Experience

• Experience supporting cash management, treasury, payments, or digital access solutions
• Familiarity with ERP integrations, APIs, or platform‑based products
• Experience supporting product enhancements or operational change initiatives
• Knowledge of agile, waterfall, or hybrid delivery methodologies

Why Citizens

At Citizens, you’ll work on meaningful initiatives that support our clients’ financial operations while collaborating with experienced teams across the organization. We offer opportunities for professional growth, a collaborative culture, and the chance to contribute to impactful, client‑focused solutions.

Hours & Work Schedule

• Hours per Week: 40

• Work Schedule: M-F

Pay Transparency

The salary range for this position is $90,000 - $128,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.