Job Description

Are you looking to deliver maximum value to our members and clients while taking full ownership of initiatives aimed at optimizing our practices or driving growth in our sector, Direct Insurance, Commercial Lines Division? Do you have experience within our business sector, whether working with our teams in Quebec or outside Quebec, such as the Desjardins Agent Network (DAN)? Do you want to join a dynamic close-knit team? If so, this opportunity is for you!

As Business Analyst, you will be responsible for mandates from the needs’ definition stage through to the integration of changes into operations. The nature of the files and projects requires a broad understanding of your field. You will also be part of the high-performing C-Lean Agile Squad, responsible for driving continuous improvement within our sector. More specifically, you will be required to:

• Analyze the business needs and processes of members, clients, or employees who interact with them, and identify issues and their root causes
• Map and document business processes and identify improvement and optimization opportunities aligned with business needs
• Conduct analyses to support business recommendations and improvement opportunities, and document findings
• Identify, recommend, and design business solutions while assessing their organizational impacts
• Coordinate and oversee all business analysis deliverables associated with initiatives, including impact assessments
• Collaborate with the business integration (landing) team in defining and executing change management activities to maximize business value
• Participate in Agile ceremonies and contribute to the optimization of solutions and the broader ecosystem
• undefinedWhat you bring to the table

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of two years of relevant experience in continuous improvement, process optimization, operational efficiency, or business analysis
• Please note that other combinations of relevant education and experience may be considered.Knowledge of property and casualty insurance commercial lines
• Experience as a Business Analyst
• Knowledge of French is required for positions in Quebec
• Advanced English proficiency due to the nature of the work, tools used, and interactions with English-speaking partners, members, and clients
• Knowledge of Lean Six Sigma and continuous improvement methodologies
• Knowledge of an agile and matrixed environment

Action oriented, Ambiguity, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Stakeholders

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)

Unposting Date

2026-10-29