Job Description

As a Business Analyst Associate within Payment Operations Transformation in Latin America, you will support the delivery of Payment Operations Transformation initiatives across Latin America by conducting end-to-end process analysis, documenting requirements, and ensuring alignment with global standards.

Job Responsibilities

• You will analyze end-to-end payments processes, identify pain points and root causes, and support the design of future-state improvements with a focus on standardization.
• You will elicit and document requirements for process changes, including user stories, acceptance criteria, process maps, and SOP updates, ensuring clarity and alignment with Technology and Operations SMEs.
• You will apply global delivery and documentation standards to LATAM initiatives, coordinate with global counterparts to incorporate best practices, and share regional learnings.
• You will support Agile execution activities (refinement, sprint planning, demos, retros), maintain backlog hygiene, and track actions, RAID inputs, dependencies, and milestones.
• You will prepare concise materials for working sessions and governance forums, and facilitate workshops with SMEs to validate processes, controls, and implementation readiness.
• You will use monday.com and Jira to manage work intake, maintain backlogs, track delivery, and support dashboards and reporting.

Required Qualifications, Capabilities and Skills

• At least 2–4 years of experience in business analysis, operations/process improvement, or project delivery roles with strong process orientation.
• Hands-on experience in operations process mapping and documentation (e.g., swim lanes, procedures, control points, handoffs).
• Practical experience working in Agile environments and proficiency using monday.com and Jira (tickets, workflows, backlog management, basic reporting).
• Strong analytical skills and attention to detail, with the ability to translate complex operational topics into clear, structured deliverables.
• Bilingual in Spanish and English (written and spoken).
• Payments domain expertise (products, end-to-end processing flows, operational practices, and exception management) and experience supporting transformation across regulated/control-focused environments (preferred).
• Experience supporting transformation across regulated/control-focused environments (preferred).
• Portuguese language skills (written and spoken) (preferred).

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.