Job Description

We have a new opportunity for an experienced Business Analyst to join our Technology team in London on a 9-month FTC basis. This role is offered with hybrid working, requiring 2 days per week onsite at our Embassy Gardens office.

As Business Analyst, you’ll work within the Publishing Systems Centre of Excellence to support both project-based initiatives and continuous improvement activities across Publishing Systems and operational workflows.

You’ll report to the Publishing Product Manager and will have responsibility for engaging with stakeholders across the business to understand challenges, identify opportunities for improvement and translate business needs into clear and actionable requirements. You’ll use your expertise to support initiatives from initial ideation and discovery through to solution delivery, implementation and transition into production support.

Key responsibilities:

Business analysis and requirements management

• Work with stakeholders to understand business needs and translate these into clear requirements, user stories, process flows and acceptance criteria.
• Produce clear, practical documentation to support delivery, testing, transition and change adoption.
• Ensure requirements are prioritised, traceable and aligned to business value throughout the delivery lifecycle.
• Facilitate workshops, requirement gathering sessions and stakeholder reviews.

Project delivery and continuous improvement

• Support a mix of strategic projects, system enhancements, operational change and continuous improvement activity.
• Help identify opportunities to improve workflows, reporting, system usage and operational consistency.
• Support backlog refinement, sprint planning, testing, implementation and post release activity.
• Help define business outcomes, success measures and expected benefits for change initiatives.

Solution, change and data support

• Work closely with Product Managers, technical teams, suppliers and business users to ensure solutions meet business needs.
• Support change requests from assessment and prioritisation through to delivery, communication and adoption.
• Assist with testing coordination, release planning, service transition and hypercare where required.
• Use business and system data to support analysis, validation, issue investigation and informed decision making.

What you’ll bring

Essential criteria:

• Proven experience as a Business Analyst working across the full Software Development Lifecycle, from discovery through to production delivery.
• Strong experience of gathering, analysing and documenting business, functional and non-functional requirements.
• Experience of supporting both project delivery and continuous improvement initiatives.
• Confident in producing process maps, gap analysis, user stories, acceptance criteria and as is / to be documentation.
• Experience of working in Agile and/or Waterfall delivery environments, using tools such as Jira and Confluence.
• Strong analytical and problem solving skills, with the ability to work with structured data, data mapping and system or process analysis.
• Experience of coordinating testing activity, including UAT support, defect tracking and post release validation.
• Able to track and manage change requests through the delivery lifecycle, including assessment, prioritisation and delivery.

Desirable criteria:

• Exposure to Microsoft Power Platform technologies, including Power Apps.
• Experience of working within publishing, media, content management or similar operational environments.
• Experience of supporting operational change, process improvement and workflow optimisation.
• Exposure to data mapping, data validation or system configuration activities.
• Experience of supporting enterprise scale systems and business critical operational workflows.
• Familiarity with Azure DevOps or similar delivery and tracking tools.
• Experience of working with third party vendors or external suppliers.

Application instructions

Please apply with your CV by 23:59 on Tuesday 23rd June 2026. Applications will be reviewed on a rolling basis and the advert may close at any time. We would encourage you to apply as soon as possible.

Please note we are looking for someone to join the team as soon as possible, but we are also happy to accommodate a reasonable notice period for the right candidate.

AI

Here at Penguin, we believe in the power of authenticity and human creativity. When you apply for a position, we want to encourage you to showcase your unique voice. Throughout our recruitment process, please share your own thoughts, experiences, and skills. This helps us get a true sense of who you are and what you might bring to our team.

We celebrate creativity and diverse perspectives, so please be yourself! While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you.

Salary

The salary for this opportunity is up to £55,000 depending on how your skills and experience align to the role, plus a generous bonus scheme and benefits.

Hybrid working

While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important.

For this role we expect that you will work from our head office in Embassy Gardens, London a minimum of 2 days per week (with additional days for team meetings, townhalls etc as required).

Company: Penguin Books Limited | Job ID: 289601