Job Description

Brighter Futures Start Here

At Kmart it’s not just what you do, it’s who you are that makes every day living brighter.

You’ll be joining a diverse team who come together to collaborate globally around tech. With six purchases made every second, you’ll feel the impacts of the work you’ll do for our millions of customers every day.

We’re focusing on being a customer-led, digitally enabled retailer. Our teams are working with really cool tech from AI/machine learning, IoT, cloud first solutions, to 3D virtual reality product checks and human sized robots named Tory. Join our team, choose your own path and work on projects that excite you.

Join our team

The Kmart Digital team plays a key role in shaping the online and in‑store experiences for millions of customers. We work across web, mobile, personalisation, payments, and the broader digital ecosystem to deliver products that are simple, intuitive, and customer‑centred.
As a Business Analyst, you’ll collaborate with designers, engineers, product managers, and stakeholders across the business to help deliver digital solutions that improve the way customers discover, shop, and interact with Kmart online. This is a great opportunity to work in a fast‑paced environment where your work has real impact on how customers experience our brand.

This role sits within the Kmart Digital team and will be support the Online Order Fulfilment Platform (OMFP) program for a 6‑month fixed term period. OMFP plays a critical role in how online orders flow through our network and into customers’ hands. You’ll work closely with digital, fulfilment, and supply chain stakeholders to help deliver improvements across this space.

What you’ll be doing

• Working with business and technology teams to understand requirements across digital and online fulfilment initiatives.
• Facilitating workshops to unpack problems, clarify scope, and align stakeholders.
• Translating business requirements into clear user stories, acceptance criteria, and supporting documentation.
• Supporting Agile delivery ceremonies including story refinement, planning, and reviews.
• Working closely with engineers, product managers, and delivery leads to shape fit‑for‑purpose solutions.
• Helping stakeholders understand impacts to systems, processes, and customer experience.
• Contributing analysis and insight to support improvements across online order management and fulfilment workflows.
• Building strong working relationships across Digital, Fulfilment, and Supply Chain teams.

To be successful in this role you’ll have:

• Experience working as a Business Analyst in a digital or technology delivery environment.
• A solid understanding of the software development lifecycle and Agile ways of working.
• Strong stakeholder engagement and communication skills, with the ability to simplify complex problems.
• Experience working with tools such as Jira and Confluence.
• Confidence working in environments with multiple teams and competing priorities.
• Exposure to ecommerce, online fulfilment, order management, or supply chain domains is highly advantageous.
• A practical, outcomes‑focused mindset and the ability to operate effectively in a fast‑paced environment.

Perks and benefits we’ll offer you:

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy, spending 60% of your week in our National Office
• We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.
• Great career opportunities across the broader Wesfarmers Group.
• We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.
• Free onsite parking when you’re required to come into the office.
• We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
• A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
• A free OnePass membership offering free delivery across Kmart & Target on eligible products.
• Access to the Brighter Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• Reflection room, space for prayer, meditation, or time for yourself.
• Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.

A place you can belong

We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates.

We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au

Excited about this role, but not sure if you meet 100% of the criteria? We would still love to hear from you and encourage you to apply.

#LI-Hybrid