Job Description

Closing Date: Sunday 22nd November 2026

Location(s): Birmingham, Bristol, London or Manchester

Flexible Working

The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

About the role

As a Business Analyst, you’ll play a key role in delivering complex transformation across Business. You’ll bring clarity and structure to business problems, working with stakeholders to understand needs and translate them into detailed process and system requirements that enable effective delivery.

Working across large-scale transformation programmes, you’ll take ownership of analysis from discovery through to delivery. This includes defining requirements, designing end-to-end processes and journeys, assessing options and ensuring solutions deliver the right outcomes for customers and the business.

This is a senior role where you’ll be expected to work autonomously, own complete features end to end and apply structured Business Analysis methodologies across complex programmes.

What you’ll be doing

• Lead discovery, scoping and options analysis to define business problems, customer needs and opportunities for change.
• Translate business needs into clear requirements, epics, features and user stories that enable effective delivery.
• Design end-to-end business processes and journeys, including unhappy paths and edge cases.
• Work across business, product, engineering and service design teams to assess solutions, align priorities and support informed decision-making.
• Produce high-quality analysis including process maps, data requirements, capability assessments and options papers.
• Support MVP/MMP definition, phasing and roadmaps to maximise customer and business value.
• Act as an expert Business Analysis practitioner, influencing stakeholders and providing coaching and guidance to strengthen capability across the wider team.

Essential Skills / Experience

• Proven experience defining, documenting, prioritising and managing complex business, functional, non-functional and data requirements throughout their lifecycle.
• Strong experience translating complex scope into structured requirements, epics, features and user stories.
• Able to maintain traceability from business problems and desired outcomes through to detailed requirements and delivered solutions.

Desirable Skills / Experience

• Experience working within a large, complex or matrixed organisation.
• Strong stakeholder management and facilitation skills, including working with senior stakeholders and managing competing priorities.
• Experience with process mapping, capability maturity assessment, options analysis and business case development.
• Understanding of data, analytics, KPIs and reporting requirements.
• Experience using tools such as JIRA, Confluence and other collaboration platforms.
• Experience working within iterative delivery environments and supporting the definition of MVPs, MMPs and delivery phases.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family 
• Market-leading paid carers leave with up to 2 weeks off 
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.