Job Description

The Business Analyst IV is responsible for building and demonstrating expertise in retail operations, processes, and systems. They identify, create, and facilitate process design changes through in-depth business and systems process analysis. Additionally, they provide leadership to team members, collaborate with others, and drive issue resolution.

• Engage with business stakeholders to understand business needs, challenges, objectives and expected outcomes.
• Elicit, analyse, document and validate business, functional and non-functional requirements.
• Translate business needs into requirements, user stories, process definitions and acceptance criteria.
• Maintain requirements traceability from business need through design, development, testing and implementation.
• Identify requirement gaps, dependencies, assumptions and facilitate resolution.
• Manage requirements changes and assess impact on scope, timelines, costs, processes and systems.
• Document current-state and future-state business processes.
• Identify process inefficiencies, control gaps and improvement opportunities.
• Conduct impact assessments across business processes, people, systems, data, integrations and customer journeys.
• Support solution design, feasibility assessments and business decision-making.
• Support UAT planning, test case preparation, defect management and business acceptance activities.
• Support business readiness, implementation, training inputs, operational handover and early-life support.
• Facilitate workshops, requirement sessions, process reviews and stakeholder alignment activities.
• Maintain analysis documentation, governance artefacts, traceability records and sign-off documentation.
• Support Financial Services projects, change requests, production support initiatives and continuous improvement activities.
• Relevant tertiary qualification in Business Analysis, Information Systems, Commerce, Computer Science or related field.
• Proven Business Analysis experience within complex business and technology environments.
• Experience supporting system implementations, integrations, UAT and business readiness activities.
• Financial Services, credit, customer onboarding or related operational domain experience will be advantageous.
• Experience working within Agile, Waterfall and hybrid delivery methodologies
• Experience engaging with business stakeholders, technology teams and external vendors

Skills

• Requirements elicitation and analysis.
• Business process modelling and process improvement.
• Functional and non-functional requirements documentation.
• Impact assessment and solution analysis.
• Requirements traceability management.
• UAT planning and support.
• Business readiness and implementation support.
• Stakeholder management and facilitation.
• Strong analytical and problem-solving skills.
• Risk identification and governance awareness.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities under delivery pressure.
• Strong attention to detail and ability to identify downstream impacts.
• Ability to work independently and collaboratively across cross-functional teams

Behaviours

• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Organizational savvy - understands and navigates dynamics created by processes, systems, and people

Preference will be given but not limited to candidates from designated groups in terms of the Employment Equity Act.