Job Description

Now Hiring a Business Analyst

The Business Analyst is an IT professional within the Technology department responsible for supporting and administering business applications, system enhancements, workflow automation, user access, and technology services for staff. The position analyzes business needs, translates requirements into effective technology solutions, supports system implementation and ongoing application administration, and administers security access in accordance with established policies, approvals, and internal controls. The position provides responsive technology support to staff by answering questions, addressing service requests and technology incidents, and managing IT service tickets through resolution. Position is located in the Farm Credit of Florida Territory.

Responsibilities:

Customer Service & Cross-Functional Coordination

• Represent the Association professionally and provide responsive, customer-focused support.
• Serve as the liaison among business users, Technology, AgFirst support teams, and software vendors to resolve application issues and coordinate updates, maintenance notices, and release communications.
• Document incidents, requests, and resolutions within the Association's service management platform.

Business Analysis & Process Improvement

• Identify, analyze, document, and prioritize business, system, reporting, and workflow requirements.
• Translate business needs into functional requirements, process maps, user stories, test scenarios, and implementation documentation.
• Support reporting, data analysis, workflow automation, and process improvements that reduce manual work and improve data quality and service delivery.

Application Support, Testing & Implementation

• Support business applications throughout their lifecycle, including configuration, integration, issue resolution, upgrades, testing, implementation, and user adoption.
• Plan and perform system, integration and user acceptance testing; document results and confirm solutions meet approved requirements.
• Application administration and monitor assigned applications, interfaces, scheduled processes, and service requests; identify recurring issues and recommend improvements.

Documentation, Training & Change Support

• Develop and maintain procedures, process flows, knowledge articles, training materials, and user guides.
• Coordinate and deliver training for applications, system enhancements, security procedures, and business processes.

Application Security & Access Administration

• Provision, modify, and terminate user access based on approved requests.
• Administer application roles, permissions, and security groups.
• Maintain documentation of user access and security changes.
• Assist with periodic user access reviews and recertifications.
• Support audit and compliance requests related to system access.
• Identify access conflicts or exceptions and escalate them to the appropriate security or management authority.

Professional Development & Other Duties

• Stay current with relevant technologies, application capabilities, security practices, and business analysis methods.
• Perform other duties as assigned.

To qualify for this position, candidates should possess the following:

Education: Bachelor’s degree in Computer Science, Information Technology or equivalent work experience.

Work Experience: Three to five years of relevant experience in business systems analysis, software application, technology support and administration, systems implementation, and workflow automation.

Other Skills and Abilities:

• Experience with business analysis, requirements gathering, business process improvement, and translating business needs into practical technology solutions.
• Ability to analyze current-state and future-state business processes and recommend improvements that increase efficiency, effectiveness, and user satisfaction.
• Experience designing, implementing, and supporting workflow automation and low-code/no-code business solutions using TeamDynamix (TDX), Microsoft Power Platform, or similar workflow and service management platforms.
• Experience supporting and administering Microsoft 365 solutions, including SharePoint Online, Teams, Power Automate, Power Apps, and related collaboration technologies.
• Experience with Active Directory administration and/or user access.
• Demonstrated experience developing and administering SharePoint Online solutions, including site configuration, permissions management, content organization, and end-user support.
• Experience supporting business applications and collaborating with users, vendors, and technical teams to implement and maintain solutions.
• Working knowledge of application testing, data analysis, reporting, and business software applications.
• Ability to create clear training materials, technical documentation, and end-user communications.
• Strong communication, interpersonal, customer service, and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Strong analytical, critical thinking, problem-solving, organizational, and project coordination skills with attention to detail.
• Knowledge of business and technology integration principles and their impact on organizational operations.

Farm Credit of Florida is an Affirmative Action/Equal Opportunity employer, including veterans and individuals with disabilities. Drug free workplace.