Job Description

Job Title

Business Analyst

Job Description Summary

The Business Analyst supports Cushman & Wakefield Salesforce initiatives through business process analysis, system analysis, and scope definition. This role partners across business, technology, and operations to turn objectives into clear requirements and practical solutions that improve processes and deliver strong outcomes for internal clients. This is an individual contributor role for someone who takes initiative, works with ownership, and moves work forward with minimal direction.

Job Description

Core Responsibilities

The Business Analyst helps define solutions that support roadmap objectives for Cushman & Wakefield Salesforce initiatives. This person works closely with project teams, stakeholders, and business subject matter experts to understand current processes, identify improvement opportunities, and translate business needs into actionable solutions tied to business goals and success metrics.

This role is best suited to someone who is proactive, self-directed, and comfortable driving analysis and clarity across cross-functional teams.

Responsibilities

• Partner with stakeholders across service lines, technology, and operations to understand objectives, priorities, and timelines
• Drive requirements work forward by identifying open questions, surfacing gaps, and following through with the right stakeholders
• Facilitate business process reviews and requirements gathering sessions
• Document business and functional requirements, workflows, gap analyses, user stories, and acceptance criteria
• Define current-state processes, model future-state processes, identify gaps, and recommend improvements
• Partner with developers and QA teams to ensure requirements are understood and test coverage reflects business needs
• Support user acceptance testing efforts
• Contribute to change, training, and adoption planning when needed
• Develop and document workflows and processes to support business and team needs
• Contribute best practices, lessons learned, and solution documentation to the Technology team knowledge base

Qualifications

• Undergraduate degree in Business, Information Systems, or a related field
• 3+ years of business analyst experience
• Familiarity with Salesforce or other CRM platforms, preferably including functional knowledge of Salesforce.com data structures
• Strong analytical, problem-solving, and communication skills
• Strong cross-functional collaboration skills
• Strong attention to detail
• Ability to work independently, take initiative, and manage work with minimal direction

Business Experience

• Comfortable managing multiple assignments and delivering in a fast-paced environment
• Agile and persistent in working across teams to drive progress and resolve issues
• Experience working in a customer-centric company strongly preferred
• 3+ years of experience implementing end-to-end solutions, with strong preference for Salesforce-related experience

Skills & Personal Qualities

The ideal candidate is service-oriented, curious, and solution-focused. They can connect business goals to practical technology solutions, work effectively across teams, and create clarity in ambiguous situations. They are proactive, ask thoughtful questions, and take ownership through to completion.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”