Job Description

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth at speed. We harness the power of data, AI and deep industry knowledge to transform businesses, working with the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

Headquartered in New York, our team is over 63,000 strong, with more than 50 offices spanning six continents. For information, visit www.exlservice.com.

Business Analyst – Job Specification Role Overview

We are seeking a proactive and detail-oriented Business Analyst to join our team. In this role, you will bridge the gap between business needs and technical solutions by documenting workflows, driving cross-functional alignment, and coordinating end-to-end user acceptance testing. The ideal candidate is self-motivated, capable of driving initiatives forward with general direction, and comfortable working hands-on with both business stakeholders and technical teams.

Key Responsibilities Process Analysis & Documentation

• Map, analyse, and document current ("as-is") and future-state ("to-be") business processes using standard process modelling notations (e.g., swimlanes, flowcharts).
• Translate complex business requirements into clear functional specifications, user stories, acceptance criteria, and standard operating procedures (SOPs).
• Identify process bottlenecks and propose practical, value-driven process improvements.

Meeting Facilitation & Action Tracking

• Facilitate stakeholder workshops and elicitation sessions; capture key discussion points, design decisions, and risks.
• Produce concise, high-impact meeting summaries and circulate them to stakeholders in a timely manner.
• Own and actively manage action items, following up independently across teams to ensure timely resolution without requiring routine escalation.

Testing & User Acceptance (UAT)

• Translate business and functional requirements into comprehensive test scenarios, test cases, and test scripts.
• Plan, coordinate, and execute User Acceptance Testing (UAT) in direct partnership with business end-users and subject matter experts.
• Triage, log, and track defects, collaborating with development and vendor teams to verify fixes and ensure system readiness prior to release.
• Support end-users with training materials, quick-reference guides, and walkthroughs during rollouts.

Delivery & Autonomy

• Operate independently day-to-day under high-level guidance, proactively identifying next steps and managing priorities to meet project milestones.
• Serve as a reliable point of contact between business units, technical teams, and project managers.

Required Skills & Qualifications

• Experience: Proven experience as a Business Analyst, Systems Analyst, or in a closely related requirements-gathering role.
• Autonomy & Problem-Solving: Demonstrated ability to manage workloads independently, demonstrate initiative, and resolve roadblocks with sensible guidance rather than constant supervision.
• Process Mapping: Strong skills in creating structured process maps and documentation using tools such as Visio or Miro.
• Testing Competency: Hands-on experience writing structured test cases and facilitating UAT cycles.
• Communication & Facilitation: Exceptional verbal and written communication skills, with a talent for synthesising detailed discussions into actionable summaries.
• Stakeholder Management: Ability to engage confidently with both technical teams and non-technical business stakeholders across various seniority levels.

Desirable / Nice-to-Have

• PAS (ideally Eclipse) knowledge within the London Market.

Familiarity with data analysis or query tools (e.g., SQL, Excel advanced functions) to support data validation during testing

As part of a leading global data and artificial intelligence ("AI") company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, critical illness life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• EXL provides everyday financial well-being solutions, such as cash back cards, in which you can earn cashback while enjoying discounts, promotions, and offers from top retailers. We also offer a Cycle Scheme where you can save money on bikes and cycling accessories.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees can enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• EXL employees are eligible to purchase stock as part of our Employee Stock Purchase Plan (ESPP).
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the United Kingdom.