Job Description

Kia ora!

Do you see a better way things could work and have the drive and craft to help make it happen?

At Air New Zealand, the work we do connects people, places and possibilities. We’re on an ambitious journey to become the world’s leading and most respected digital airline, and we’re looking for a Business Analyst who wants to make a meaningful difference to how people travel.

This is a role for someone who gets things moving. You’ll bring curiosity to complex problems, think clearly about what matters, and work with others to turn good ideas into practical change. You’ll care about the details of your craft while keeping sight of the bigger picture: better experiences for our customers, better outcomes for our people and a stronger airline.

This is a permanent, full-time opportunity where you may be required to work across our Auckland offices, including our City office and Airport campus.

You’ll work across strategy, business change and technology, partnering with people from across the airline. Our priorities evolve, so you’ll have the opportunity to contribute to a range of initiatives as business needs change.

What you’ll be doing

• Get to the heart of business challenges and help frame the opportunity clearly
• Look beyond the obvious to find smarter ways to create customer and business value
• Contribute to discovery and analysis across customer, commercial, business and technology domains
• Explore options, test assumptions and help develop evidence-based recommendations
• Build shared understanding with stakeholders and help move decisions forward
• Help shape future capabilities, processes and ways of working
• Support teams to focus on what matters through thoughtful prioritisation and value-led delivery
• Connect objectives to outcomes and practical action
• Bring care and quality to your analysis, communication and follow-through

What you’ll bring

• Experience as a Business Analyst in a business change, project or transformation environment
• A curious, clear-thinking approach to solving problems
• Initiative to spot what needs doing and good judgement about where to focus
• Pride in the craft of business analysis, from understanding the problem through to supporting decisions and delivery
• The ability to make complex ideas clear and useful for different audiences
• Confidence to ask good questions, challenge assumptions constructively and bring people along
• Strong relationship-building and collaborative skills
• A focus on outcomes, value and making change real
• Experience working with both business and technology teams

Experience in digital transformation, customer or commercial initiatives, data, integration, cyber, platform modernisation, aviation, travel or transport would be an advantage.

You don’t need to tick every box. If you’re a thoughtful go-getter who wants to do work that matters, brings care and skill to your craft, and is excited by the chance to help change how people experience travel, we’d love to hear from you.

Ready to make a difference?

Bring your curiosity, initiative and analytical craft to Air New Zealand. Help us take on meaningful challenges and shape what comes next for our customers, our people and our airline.

Applications close Monday 16th November 2026.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."