Job Description

Help Shape the Future of Our Business

Are you naturally curious, love solving problems and enjoy turning ideas into practical solutions? We're looking for a Business Analyst who can uncover opportunities, challenge the status quo and help deliver meaningful change across our business.

This is a fantastic opportunity to join a well established change function where you'll work with colleagues from across the organisation, helping to improve processes, enhance systems and deliver projects that make a real difference to both customers and employees.

No two days are the same. One day you could be mapping customer journeys and gathering requirements from key stakeholders, and the next you'll be supporting system implementation, coordinating testing or helping shape a new business process.

This is a fixed-term opportunity for up to 12 month offering a hybrid working pattern. The successful candidate will be expected to work from our Bingley headquarters on Tuesday to Thursday, with flexibility to work remotely on the remaining days.

What You'll Be Doing

• Partner with stakeholders across the business to understand challenges, identify opportunities and define solutions.
• Gather, analyse and document business requirements, ensuring business needs are translated into clear deliverables.
• Review and improve business processes to drive efficiency, customer experience and operational performance.
• Map and analyse customer and colleague journeys to identify pain points, opportunities and improvement initiatives
• Support the deliver of business change projects from concept through to implementation.
• Facilitate workshops, meetings and discussions to help drive decision-making and engagement.
• Produce high-quality project documentation, process maps, business cases and reporting.
• Coordinate and support testing activities to ensure solutions are fit for purpose.
• Monitor project progress, risks and dependencies, helping to keep initiatives on track.
• Act as a trusted advisor and champion for continuous improvement and change management across the organisation.

What We're Looking For

We're looking for someone who combines strong analytical thinking with excellent people skills. You'll be comfortable challenging constructively, asking the right questions and building relationships at all levels. You will have previous experience delivering business analysis activities across projects or change initiatives and be confident working independently with stakeholders.

You'll ideally have:

• Experience in a Business Analyst activities, Change Analyst or similar business improvement role.
• Strong stakeholder management and relationship-building skills.
• Excellent problem-solving and analytical abilities.
• Experience gathering and documenting business requirements and processes.
• Confidence facilitating workshops, meetings and discussions.
• The ability to manage multiple priorities within a fast-paced environment.
• Strong written and verbal communication skills.
• Experience working on business change, transformation or system implementation projects.
• Knowledge of project management methodologies such as PRINCE2, Agile or similar would be advantageous.

Why Join Us?

You'll have the opportunity to influence how we work, contribute to exciting projects and make a visible impact across the business. In return, you'll join a supportive team that values collaboration, innovation and continuous improvement.

If you're someone who enjoys understanding how businesses work, identifying better ways of doing things and bringing people together to deliver change, we'd love to hear from you.