Job Description

Your career path could surprise even you, there's so much variety.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you will:

Join a team delivering critical technology and business transformation initiatives across public transport, customer and tolling systems. Working closely with operational teams, business stakeholders, architects and delivery partners, you will play a key role in understanding business challenges, identifying improvement opportunities, and translating complex requirements into clear, actionable outcomes.

You will lead discovery and analysis activities across business and technology environments, developing a strong understanding of current state processes, systems, integrations, and data flows. You will translate business needs into functional and non-functional requirements, user stories, process models and acceptance criteria that support the delivery of scalable, secure and reliable solutions. Working closely with architects, engineers and testing teams, you will help shape solution options, validate feasibility, and ensure alignment with enterprise standards and strategic objectives.

You will contribute throughout the delivery lifecycle, from discovery and backlog refinement through to testing, release readiness and business implementation. This includes analysing system behaviour, identifying risks, constraints and dependencies, supporting defect triage, and maintaining high-quality documentation to enable ongoing support and operational effectiveness. You will also assess change impacts and support business readiness activities to ensure successful adoption of new capabilities.

Success in this role requires the ability to navigate complex stakeholder environments, balance detailed analysis with delivery timeframes, and communicate technical concepts in a way that is clear and meaningful to both business and technology audiences. You will be comfortable working across applications, integrations, data and security considerations while coordinating multiple priorities and contributing to the successful delivery of enterprise-wide technology outcomes.

We currently have two permanent opportunities available at this level, each contributing to the delivery of critical business and technology outcomes.

For more information on this position and business unit, view the role description and information pack

About You:

For you to be successful within this role you should meet all the following criteria:

• Deep business operations experience is essential, underpinned by a strong process improvement mindset and a proven ability to identify inefficiencies and translate operational needs into meaningful business outcomes
• You have a solid foundation in business analysis best practices, including IIBA BABOK, and possess expertise in process analysis, data modelling, user story development, integration requirements, and enterprise-wide systems
• Experience working in Agile delivery teams, collaborating with product owners, developers and testers to refine requirements, manage backlogs, supporting successful delivery outcomes
• Able to bridge business and technology, translating complex concepts into clear requirements, facilitating workshops, and building strong stakeholder relationships
• Experience working within large, complex transport organisations, collaborating effectively across multiple teams and stakeholder group

Nice to Haves:

• Relevant tertiary qualification and/or industry recognised certifications in business analysis, project management or a related discipline
• Experience using Signavio or similar business process management and process modelling tools

Operating in a hybrid work environment, you'll typically be based in our Parramatta Square office every Tuesday and Wednesday to support team collaboration and stakeholder engagement. These roles are aligned to Grade 8, with a salary range of $141,678 to $158,677.00 + super. The final remuneration package will be determined based on your relevant experience, skills, capabilities and qualifications.

Please note that these roles are referred to internally as Technical Business Analysts.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM, Friday 23rd October 2026

For more information about this role, please contact KEVIN.DORAN@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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