Job Description

Posting number: 01318

Department: Information Technology Services

Job classification: Business Analyst

Posting type: Open

Categories: Clerical & Data Entry, IT and Computers, Customer Service

Summary

Applications to the City of Deerfield Beach are reviewed as received. Early application is encouraged, as this posting may close at any time.

The purpose of this position is to use comprehensive knowledge and tools to analyze and deliver detailed business requirements, processes and functionality which results in process improvements while maximizing the impact of digital technology. This role is a technical as well as a customer facing role that performs functional, technical, process and data analysis to support the current and emerging technical needs of the company. The person in this position works under general supervision of the Business Continuity Manager or designee and is evaluated through observation, results obtained and annual reviews.

Examples of duties

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Works closely with other Departments understanding, analyzing and interpreting business requirements and needs. Liaising with stakeholders to ensure that deliverables meet the needs of both internal departments and end users.
• Leads cross functional teams when seeking out new technology and software for the purpose of enhancing business processes, operations and information process flow.
• Ensures compatibility and interoperability of in-house computing systems.
• Coordinates and performs in-depth tests, including end user reviews, for modified and new systems and other post-implementation support.
• Provides orientation and training to the end users for all modified and new application systems.
• Maintains ERP workflows that drives daily production.
• Provides technical application guidance and/or instruction to staff members.
• Contacts vendors in support of various application products.
• Guides team through functional area analysis using methodologies and tools such as process reengineering to improve organizational efficiency and effectiveness.
• Creates documentation and testing of the resulting process and using change management tools, assists with the transition.
• Works closely with functional experts to insure continued process improvement.
• Develops and conducts technical training to building and maintaining continuous process improvement.
• Assists with the preparation of requirement analysis for new projects, validating and prioritizing requirements using research and customer insight.
• Stays abreast of advancements and best practices in the digital trends including software development and business continuity that aid with process improvements.
• Performs related work as assigned.

Qualifications

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in computer science, Information Technology or a closely related field preferred.
• Two (2) years of experience in business process analysis, SME for applications and processes or an equivalent combination of education, training and experience.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.

Supplemental information

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to orient and train others on functional use of technology.
• Understand and consider the relationship between related processes/applications/modules.
• Familiarity with Microsoft Office applications and personal computer tools, a plus
• Basic knowledge of SQL and other scripting languages
• Basic knowledge of Cognos, SSRS, Power BI or other report writing application
• Knowledge of the principles, practices and techniques of project management and process improvement
• Knowledge in ERP Solutions (Central Square, Workday, Tyler, etc.) with an emphasis on: Finance and HR implementations
• Skilled in creating and maintaining application Workflows and USE cases
• Skilled in use of the MCCI’s Laserfiche or similar document management application, a plus
• Ability to communicate effectively verbally and in writing
• Ability to prepare technical reports, analysis and documents
• Adaptable to changing environment and workload
• Ability to organize and manage multiple projects
• Ability to establish effective and cooperative working relationships
• Ability to translate & convey technical/functional requirements to all level personnel
• Ability to exercise good organizational and exhibit excellent customer service skills
• Knowledge of project mapping and change management process.
• Other duties as assigned to meet the business needs
• Collaborate with stakeholders, including City Officials, Finance, HR, and IT departments, to facilitate effective communication and coordination on system-related and ad hoc projects.

PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 50 pounds of force on a regular and recurring basis or sustained keyboard operations.

WORK ENVIRONMENT:

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

WORK HOURS

Monday – Friday 8am- 5pm (May be required to work nights, weekends and holidays to meet the business needs of the City. May be required to work alternate hours, as necessary for the efficient operation of the department. Position may be designated as Essential by Department Director)

AMERICANS WITH DISABILITIES ACT COMPLIANCE

The City of Deerfield Beach is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.

EMERGENCY MANAGEMENT RESPONSIBILITIES

Note: During emergency conditions, all City employees are automatically considered emergency service workers. City employees are subject to being called to work in the event of a disaster, such as hurricane, or other emergency situations and are expected to perform emergency service duties as assigned.

The City of Deerfield Beach values the service veterans and their family members have given to our country and supports the hiring of returning service members and military spouses.