Job Description

We’re growing rapidly and expanding our delivery team in Latin America !!

Join our dynamic Customer Success team as a Business Analyst , where you'll play a key role in delivering innovative enterprise loyalty solutions for leading global brands.

About Loyalty Juggernaut (LJI)

Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.

Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.

Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognized as a ‘Strong Performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.

Explore more about us at www.lji.io

The Opportunity:

An exciting opportunity for enterprising individuals with a genuine passion for customer engagement and loyalty solutions. If you are driven by solving complex business challenges and are eager to build a career delivering impactful, innovative solutions, this role could be a great fit.

This is a full-time role for a Business Analyst based in Mexico City, Mexico. As a Business Analyst within the Delivery team, you will partner with leading global brands to design and deliver differentiated loyalty and engagement solutions. You will play a key role in helping clients succeed by translating business needs into actionable insights and enabling them to create meaningful, data-driven customer experiences. The position requires adherence to deadlines, collaboration with cross-functional teams, and a focus on delivering value through innovative solutions.

What will you Do:

A blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients' success. You'll:

• Conduct in depth client discovery sessions, analyzing requirements, documenting business requirements, identifying pain points and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty program using GRAVTY®, ensuring seamless integration into clients' existing systems while liaising between stakeholders and project teams.
• Configure our SaaS platform to address clients needs and support tickets, providing actionable insights, and facilitating effective communication to ensure project success.
• Design, deliver, and maintain training programs for client users.
• will be responsible for gathering, analyzing, and Key responsibilities include assessing business needs,
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

What are we looking for (Must Haves):

An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:

• A University degree in Business, Information Technology, or a related discipline from an accredited institution.
• Up to 3 years of client delivery experience in Business Analysis/Enterprise SaaS Product Implementation.
• Strong Analytical skills and proficiency in analyzing complex datasets to generate insights and identify trends.
• Proficiency in evaluating and improving Business processes to achieve increased efficiency and alignment with organizational goals.
• Proven ability to manage complex priorities and projects under pressure.
• A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.
• Excellent communication skills, both written and verbal, to articulate findings and liaise with stakeholders effectively.
• Exceptional interpersonal skills and a problem-solving mindset.
• Knowledge of digital transformation technologies and platforms.
• Trilingual Language proficiency in English, Portuguese and Spanish.
• Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.

Relevant experience in Member Experience, CX or Loyalty SaaS implementation domain is a PLUS.

Additional qualifications that enhance your profile:

• Certification in business analysis.
• Experience with scaled agile methodologies.
• Familiarity with various delivery methodologies.
• Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
• Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.

Why should you consider us?

At LJI, you'll experience:

• A collaborative and empowering work culture that fosters continuous learning and growth.
• Opportunities to make a tangible impact on our clients' businesses.
• A chance to collaborate with a talented team of passionate individuals.
• The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.

Unleash your passion for Customer Success and help businesses thrive!