Job Description

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

DXC Vietnam has been recognized as one of the "Best Companies to Work for in Asia 2025" by HR Asia Magazine, highlighting its exceptional HR practices and 31-year legacy in the country. The company also earned the special "Most Caring Company Award" in 2025 for prioritizing employee well-being and fostering a supportive, inclusive workplace culture.

We are looking for a ServiceNow Business Analyst to work closely with business stakeholders, process consultants, and technical teams to gather requirements, analyze business needs, and support the delivery of ServiceNow solutions. The role will bridge business and technology teams to ensure solutions effectively address client requirements and drive process improvements.

Key Responsibilities

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Facilitate workshops, requirement gathering sessions, and business discussions.
• Translate business needs into user stories, functional specifications, and process documentation.
• Work with ServiceNow Architects, Developers, and Project Managers to design appropriate solutions.
• Analyze existing business processes and identify opportunities for automation and optimization using ServiceNow.
• Perform gap analysis between current processes and target-state solutions.
• Support solution testing activities, including SIT, UAT, and defect management.
• Ensure delivered solutions meet business requirements and acceptance criteria.
• Assist in change management, end-user training, and user adoption activities.
• Maintain project documentation and ensure traceability of requirements throughout the project lifecycle.
• Stay updated on ServiceNow platform capabilities and best practices.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related disciplines.
• 5+ years of Business Analyst experience in software implementation or digital transformation projects.
• Experience gathering and documenting business requirements, user stories, workflows, and process maps.
• Good understanding of Agile and/or Waterfall delivery methodologies.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication and presentation skills.
• Experience working directly with clients and cross-functional teams.
• Good command of English communication.

Preferred Qualifications (Nice to Have)

• Exposure to the ServiceNow platform or ServiceNow projects.
• Knowledge of ITSM, ITIL processes, CMDB, Asset Management, HRSD, CSM, or related ServiceNow modules.
• ServiceNow certifications such as:
• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS)
• Business Process Consulting (BPC)
• ITIL Foundation certification.
• Experience in banking, insurance, healthcare, or enterprise IT environments.

Employee Benefits and Perks

At DXC Vietnam, we follow a people‑first philosophy, offering competitive compensation and comprehensive benefits that support your professional growth and personal well‑being.

• Attractive and competitive salary package
• Full salary‑based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese law
• 13th‑month salary (guaranteed)
• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
• Premium Healthcare Insurance (1+1) for employees and dependents
• Employee Assistance Program (EAP) with confidential 1:1 consultation for physical and mental well‑being to support you and your family
• Access to the Well‑being Hub covering health, mental wellness, and financial planning
• Extensive resources to support your onboarding and continual development including DXC University and sponsorship for professional certification exams.
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• Opportunities to work on global projects, collaborate with international teams, and explore overseas assignments or relocation
• Special allowances and gifts (English/Japanese language allowance, wedding gifts, newborn gifts, etc.)
• Annual team activities and company events
• A collaborative, inclusive, and international working environment that promotes knowledge sharing and continuous growth

How to Apply & Our Commitment to You

If you would like to be part of a culture that drives innovation, delivers results, rewards performance, and encourages ideas, please click “Apply Now” to submit your resume.

In return, we are committed to providing a hiring experience that is transparent, fair, and engaging. Interviews and onboarding are conducted online as part of DXC’s virtual‑first approach to work.

Equal Opportunity Employer

DXC Technology is proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and celebrate diversity as a source of strength. We believe in bringing your whole self to work, and our company grows only when our people grow.

Reasonable accommodation for qualified candidates may be made in accordance with the DXC Accommodation Policy, including support for individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.