Job Description

BUSINESS ANALYST

A vacancy exists at our client for a Business Analyst, based onsite at Woodmead, reporting to the Business Analysis and PMO Manager.

Job Purpose

To investigate, analyse, develop, test and implement new and changed systems as well as business processes that provide effective solutions for the organisation, while documenting business processes and requirements.

This role is instrumental in analysing and documenting business procedures and ensuring they are relevant and published to the business, thereby ensuring operational effectiveness across all functional areas.

REQUIREMENTS

Experience and Skills Required

• Matric.
• Bachelors degree in Business, Finance and/or IT advantageous.
• Project Management qualification advantageous.
• Minimum of 3 years experience involving business analysis, process mapping, or involvement in the execution of new system implementations.
• Operational experience in mapping and improving procedures.
• Excellent communication skills.
• Agile project management experience will be advantageous.
• Ability to analyse data using MS Excel or Power BI analytics.

COMPETENCIES

• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Creating and Innovating
• Learning and Researching
• Presenting and Communicating Information
• Relating and Networking
• Analysing
• Applying Expertise and Technology
• Writing and Reporting
• Adhering to Principles and Values
• Working with People
• Planning and Organising
• Following Instructions and Procedures

KEY RESPONSIBILITIES

Business Engagement

• Drive Change Proposal Requests with Functional Areas.
• Evaluate and prioritise items logged into the PMO against business strategic objectives.
• Define business case requirements with stakeholders that align with key business drivers, ensuring a strong value proposition in requirements and achieved outcomes.
• Liaise with Operations Development resources to prioritise delivery items in line with business priorities.
• Ensure sprint planning includes priority items and that delivery timelines are recorded.

Process Mapping and Implementation

• Map new procedures and publish them to the business.
• Adjust existing procedures and ensure they are communicated and published appropriately.
• Establish and maintain a comprehensive repository of procedures with proper version control, managed by owners within functional areas.
• Ensure all standard operating procedures update the Operations Manual and are communicated to relevant stakeholders to ensure business continuity and improvement.
• Update training material to ensure procedural changes are communicated and implemented where relevant.
• Identify areas for improvement within the business and map recommended outcomes for approval and implementation.
• Act as liaison and key stakeholder during project delivery and testing phases to implement business requirements, providing guidance and input where required.

Management and Delivery of Outcomes

• Coordinate delivery of key projects within the area of responsibility, including defining acceptance criteria, prioritising scope, and test criteria.
• Oversee the updating and validation of the Operations Manual and ensure publishing of all artefacts by the relevant owners.
• Support onboarding of new products and services, including supplier onboarding, system mapping, and any development required to launch offerings.
• Participate in special projects as assigned, applying project management skills to ensure successful delivery.

Other Assignments

Perform additional assignments as requested by the Business Analysis and PMO Manager or other senior executives from time to time.